Ecolution Group

I took the time to call them a week ago (in the morning), we spoke on the phone, I followed up with an email (as they requested) confirming what we'd discussed (a request for an urgent appointment to resolve the faulty heating and thus 13C temperature in our house).I explained our urgent situation (heavily pregnant) and 20 month old daughter living in 13-15C & was told we should be able to get an engineer out this week (that has now passed).I received an email at nearly 5pm today (they close at 5) the email states 'please advise if you would like to book an appointment' - setting up an (urgent) appointment is exactly what we'd discussed on our call (a week prior) and subsequently in my email where I stated 'Could you please confirm a date for a site visit / service & resolution of the heating issue and price as discussed please?' I'm really not sure how there could have been a question as to whether I would like an appointment???I understand it's a busy time of year, BUT having three 'vulnerable people' in the house, in 13C temperatures & them saying we should have an engineer attend within the week, to not even get a response (when I was told I would hear back later that day ref an appointment) then to get asked a week later 'did you want an appointment'? is incompetentDue to responding a full week later, (late afternoon), meant we now have to suffer a further weekend at least with no heating.Thanks for nothing guys, it's now going to be hit 'n' miss as to whether we'll have heating again before the New Year. Happy friggin Christmas!Looking for a reliable, prompt & professional service? avoid these guys, it'll be a total waste of your time & by the sounds of other reviews wasted money too

Great range of products, installed by a professional team

Shocking company and very slow to respond.Came out to me due to no hot water or heating and after initial visit diagnosed new parts needed. Fair enough.2nd visit and turned up with wrong parts plus a PCB missing.3rd visit and arrived with all parts and still not fixed the problem.Now over 2k down and they have disappeared with no communication.

I paid for investigation and service -£450. A wrong engineer was sent (not qualified to do the investigation ) so he couldnt do it. I asked for a refund but was told that although the engineer was not qualified he consulted over the phone with a colleague- I was standing next to him when he made that phone call and there was no consultation. Four months I have been trying to get my money back and the company did everything in their power to avoid it and delay it.I have now advised my fellow neighbours on the development of my experience and noone is ever going ro used them.

Lovely lady Shannon took my call at 08.00 this morning, no hot water. Someone will be with me later today. Wow. Barish arrived and was friendly, professional & knowledgeable. Replaced both non working thermometers and it's working again. He ordered other parts to update my boiler. I will be contacted in about a week to arrange this. Fab service!! Thank you.

I have been a customer of the Ecolution Group for a number of years (annual servicing) but I do feel let down now. I had a thermal panel replaced at a cost of over £5,000. The engineer when he completed the works told me he was leaving me with an airlock but it would get sorted at the next service. I thought no more of it but now I have been presented with a further bill of over £600 (with VAT) to fix. The MD at the company has confirmed the technician left me with an airlock because he couldn't get it out but this time their will send a senior technician. If I had got a senior technician to do the original job I wouldn't now be presented with an additional bill of £600. I offered to meet the cost somewhere in the middle but not accepted. Very disappointed.

I called Ecolution to fix my hot water and they sent two electricians the following morning. Simon and Barish did a fantastic job, they went over and beyond to make sure I was all set up and very happy with the work they did :)

Biuro czynne od 8.00 ale pracownicy są juz od 6.00

Barish attended my property and fixed the hot water Excellent service. Great customer service. A speedy Job cleaned after he finished 10 out of 10 all the way. Great job Ecolution !!!!!