Bannatyne Health Club and Spa

Last night had our Christmas work do there and feel compelled to share our experience. Far too many people shoehorned into the Montgomery suite, backs of chairs touching so you get shoved every time someone wants to get through.. the food was the worst I've every experienced, not even school dinner standards, Mini overcooked burgers, tastless turkey pies, duck or veg gyozas, which were so overcooked and raw vegetables (butternut squash and cauliflower) in curry and cold oven chips..all in buffet style, which was organised well but meant that it took two hours from the first table to the last to get food, so if you only put a little on your plate in hope for seconds, your in for a long wait.. desserts were passable, but no chocolate option for fruit haters..if the don't eat fruit you could scrape out a meringue... the only good part was the company you bring with you and east sussex dj..

Spoilt by loads of motor bikes revving up in the car park for the second week running making it difficult to leave the car park. I thought this was a place for quiet and relaxation not a bike convention. I spoke to the spa who were very nice about it but they told me there was nothing they could do as it was up to the hotel as it was arranged by them. I spoke about this to the Hotel and to be honest the receptionist was less than interested and was quite off hand saying I was the only one who had complained but I know from other members this is untrue.

The receptionist at the gym was brilliant. However, the entire facility looks outdated. The walls are all marked, and ceiling panels look very old. The mens changing room has MOULD on the ceiling in large patches. On closer inspection, the AC has MOULD inside the vents blowing out, which im sure is a major health risk.Sauna is out of order and sharp edges in the large jacuzzi, left of the steps.Will not be returning....

Emma was brilliant, the massage was so relaxing . The room was very peaceful as well. All the staff are super helpful. We had a lovely girls day out.

Not sure what is happening at the health club at the moment but it’s far from the premium gym that I was sold.If you are considering becoming a member I would hold off a while as they seem to be having a lot of issues at the moment.Showers haven’t had hot water consistently for a while and 90% of the cardio machines don’t work in the evenings as they seem to enter a sleep mode that they can’t be woken out of (all of the touch screen displays are completely unresponsive).Despite raising the above with various team members including management but nothing seems to happen. Like I said before entering a year contract with them I’d check to see if they’ve resolved the above issues.

Dirty, outdated and the showers are usually cold. The pool area is usually full of people on spa days who stand around in the pool as there are no chairs to sit on. The outdoor area is run down and feels like a car park with weeds everywhere, it’s not somewhere you want to relax and the slabs round the hot pools are coming off. The gym is good but overall the whole place is overpriced, run down and on a par with the local leisure centre. The staff stand around chatting and are not helpful. Please open a David Lloyd club.

Great staff and could have spent all day in the relacation room. Sauna, jacuzzi all good. Yoga teacher great as we managed to get a booking for the class (not at all guaranteed for spa visitors). Massage also good.

3rd time visiting here! wonderful place, our room was upgraded which was a lovely surprise and a fab room albeit looking a little tired in areas.We stayed for a night, dinner took quite some time, 2 hours for 2 courses as there was only 2 young waitresses on!Went to the spa for a massage which as always was fantastic! I’m sure we will be back again soon.

Had a lovely spa day here with a friend. Staff are friendly and helpful, as was the general atmosphere and those of other members. We would've used the pool. However, there was an exercise class on so we weren't allowed. That would've been nice to know in advance. We enjoyed the jacuzzi (both indoor and out), sauna, and steam room. We then had a fabulous lunch. As we were having treatments afterwards, we wanted something light, so the canteen staff recommended splitting a meal between us, which was perfect as we got to eat a toasted chicken quesadilla, which would've been too filling for one. The treatments - back and leg message with lava shells - was simply amazing! We came out feeling so much ease within the body. However, it did transpire that my friend had only received half a leg massage - the front half! Whilst I'd received both front and back. We were in separate rooms, which had subdued lighting, allowing full relaxation. A menthol? rub on the shoulders was used as a final stroke to wake us up, which was perhaps less desirable. Be warned, bring something warm to wrap up in afterwards, as we were both extremely cold after the treatments. We then relaxed on heated recliners in the relaxation room. Overall, a wonderful experience that I would definitely do again.

Really great gym and spa, I've found it clean compared to other Bannatynes Clubs, the gym has good equipment though you often have to wait to get on, the pool, sauna, steam room and spa pools are clean and a lovely feature. The staff on the whole are friendly though sometimes it seems understaffed, I struggled to get a tour prior to joining, I'd advise booking online and confirming by telephone. Also guest passes need to be booked 24 hours in advance.