Health Club & Spa At Oxford Belfry

Spent a lovely afternoon in the Spa. Staff at the hotel were lovely. The pool is a good size although the area could do with a touch up. The treatments were fantastic and the therapists knowledgeable. Would highly recommend!

Fantastic service and attention to detail to ensure nothing but the best experience.Lucija , at the reception is an exceptional star who helped us on our recent two visits. She served us at our two special occasions for the spa day and hotel stay.Thanks Lucija

Had 2 treatments with Jo,very professional, relaxing massage thoroughly enjoyed both treatments and would recommend. Spa area is alsogood, pool sauna and steam room. Relaxed by the pool reading and chilling. All areas are very clean too.

Visited the spa and received 2x25 minute treatments.The staff were friendly and informative. Although I know it’s hard to cage but it would have been nice to have the treatments with less talk so that I could really relax.Also this is my fault I wish I’d asked for the exact products used so that I could have purchased them if available.

Poor service! Arrived 30mins early to start 10 minutes late as the therapist couldn’t be bothered. We overheard her saying she knew we were there but was busy doing something else (I MEANNN!!) It was the brunette one with a stinking attitude. No rapport whatsoever. Massage was ok but she had a problem as I said as firm as she could go. Wasn’t asking for a Jurassic Park job! Facial was so basic and I’ve got a lot of redness today which is weird. Appointment was yesterday as a birthday treat but was left underwhelmed. Hotel and spa is so old and outdated air con leak marks on the roof on the treatment room which is always good (not). Music in treatment room was so low as if they had people sleeping next door. Treatment was meant to be 50 minutes and 25 minutes but all in all I was treated for less time and the forms were a joke. Never again !!

Very average. Good sized, very clean bedrooms. Drinks - very expensive. Food - dreadful and expensive. Their current Chef cannot cook! Avoid dining here. Be very careful when making reservations and checking out ... they bill you for breathing but in fairness, upon complaint errors were corrected by the excellent Reception Manager.

Where do I start..1. Checked in after 6 and the room was not ready.2. We paid for Breakfast and Dinner - Only ate on day 1 as the food was not good.3. No information provided at check in about booking restaurant4. The enter hotel smells like wet dog and all the upholstered furniture is dirty5. Staff are not trained and although polite seem like they are unsure what they're doing.6. The room was nice. TV remote did not work. Called to reception in the morning and they said they would bring a remote. We had to collect in the evening.7. As stated above food was awful we went into Oxford to eat and the restaurant also had a smell.8. Definitely not a 4* hotel. 2* at most. They are living in the past glory days.

Came here in August and again in October for Murder Weekends and stayed an extra night beforehand. The hotel had no record of bookings or payment, ran out of basics such as tea on both occasions, and ignored specific requests, most of which had been promised in written communication. During my last visit, on the first morning of a four day stay I was bothered on no less than four occasions by staff telling me I shouldn't be in the room, I should have checked out, and even in the afternoon being threatened with being charged extra for failing to vacate the room by the deadline. The whole experience was so bad I told them I would never again stay there or at any other Hilton Hotel and asked for at least some of the money back - they offered me rewards points" in a scheme I have never used nor am I likely to ever again. When I complained in writing they couldn't even find evidence of my first stay. Disgraceful service from a supposedly reliable name."

Booked an afternoon tea for my mother's birthday. I really think they had forgotten we were coming, despite a phone call the day before. 45 minutes wait for someone to come and ask us what we wanted to drink and the same again before the tea came out. The sandwiches were dried up, the scones were shop bought and so were the cakes. When asked what the cakes were, the waitress said I will ask the chef! I think all she needed to do was look in the bin for the packaging! £21 per head, it was very disappointing and sub standard. Would not recommend or go there again.

Very frightening experience in their spa due to a massage therapist called Jo who clearly has a psychiatric disorder and should not be treating clients.Below is my complaint:I write to formally complain about a massage I had today, Saturday 11th February 2023, with a massage therapist named Jo at 4pm.This was an incredibly alarming and stressful massage. Jo was talking, whispering, swearing and pulling faces at beings that weren’t visible/there throughout the massage. For the entire treatment she was hissing and spitting and talking at the thin air - there was nothing there. But Jo was clearly communicating with some people there that I couldn’t see.I am seriously concerned for her psychiatric wellbeing and the safety of anyone she gives treatments to. I was incredibly scared throughout my treatment and felt I couldn’t move at all as I was in a vulnerable position. I was absolutely petrified and tensed my whole body throughout what should have been a relaxing treatment.I am greatly disappointed at this and will do what I can to ensure that no one else is subjected to what I just went through. This was terrifying for me.