Douglas Allen Basildon Estate Agents

Lucy Christopher has gone above and beyond to help us sell our house. It's been difficult, as we have two boys with special needs so we couldn't do viewings at certain times but this was all taken into account. She kept us informed of what was happening and with any feedback from viewers. We're even in the process of buying a house we found through this agency. Would definitely recommend them to any one else!

After months of going back & forth with a few real estate agents, we finally had Lucy from Douglas Allen to our rescue.Starting with a detailed insight on properties currently in the market and on how to sell your own, she took us through the process covering each step. What you should be doing v/s what you should not as a seller was made very clear to us. We have full confidence that we would be able to make a successful sale of our properties via Lucy.We would recommend her to anyone who is currently looking to either sell or buy a property in Basildon & nearby areas. She has an excellent wealth of experience as an estate agent & very good knowledge of the local area.

I’ve been really impressed with the level of service I’ve received from Douglas Allen. Phebi and Luke in particular have been exceptionally helpful, in what is generally a very stressful time.

My experience has been a very delightful one. Jodie was very helpful and knowledgeable. She answered all my queries timely and made my move in process seamless. The whole team was excellent, and they followed up on me every step of the way to ensure I was getting through. I could not recommend them enough. I love my new home.

Nice people but you really don't need to call us relentlessly. If we find a property we want to view with you we will call you. It's doing the opposite effect of what you want and making us not want to buy through you

Been using Douglas Allen for 4 years now, overall good service for letting and property management. In particular, Joanna Martin the Lettings Manager is great to work with and very proactive.

My advice for anyone looking to sell their property is to choose anyone else in the Basildon Area than Douglas Allan.We were not in a rush to sell our property, and of course, the market has been challenging right now, however, we did expect a partnership with an Estate Agency that we would be working together us throughout this - this did not happen and was the worse service we have ever experienced with an Estate AgencyDuring our initial meeting, Lucy was very positive, telling us how she would be in contact touch with us and how experienced they are in the area. However, other than the first week or two, we never heard from her again. Louise was also great to work with for a week or two but then she also disappeared.There were constantly bad communication and organisation issues (cancelling appointments, the agents doing the viewing unable to access email so unprepared for last minute changes, not giving us feedback or the feedback they gave being so basic it added no value to either of us, not providing any advice around the value of the property or how we could get more interest, on one occasion we had someone turn up to our property early and we were not told - neither was the agent showing them around due to the lack of email... this didn't leave anyone looking good, in another occasion they even left two potential buyers on the door as the sales agent never arrived to the appointment and they didn't let them know as they do not have a phone).They are more expensive than any other Estate Agency in the area, and in my experience, the service is horrible. They also sent potential clients whose requirements didn't match the property's characteristics. We have lost time and money as we have needed to reduce the property's price as the market is going down; they provided analytics of what they do to help find potential people to come around and for many weeks, we saw them doing nothing and just sitting on it. Towards the end of our time with them, they even told us we were old stock" due to them not being able to sell it for six months so they usually get more traffic on new properties implying they spend more time on new properties

Phebi from the Basildon branch has been amazing helping me find my new home. When I called the branch Phebi was very helpful and efficient with booking appointments and getting me a mortgage chat with her broker. She has got to me the best estate agent I have come across. Thanks Phebi!

Jodie has been so helpful and informative throughout my move-in process. Jodie was efficient and really personable, would recommend Douglas Allen wholly based on my experience with her, thank you again!

Great service from the team here, especially Luke who went above and beyond when selling our property/buying our new one. Many thanks Luke & Douglas Allen!