Extrordinair Ltd

Thanks a lot to Ms. Heckles and the team for taking care of my beloved dog after the flight. They walked and played with him to calm him down. Also they managed all the documents to pass customs service. We got our pet safe and with no worries.

Extremely nice people who clearly love animals! They handled my senior cats with care and attention and even gave me advice about the size of my carriers and future travel. They are obviously very knowledgeable and anyone flying into Edinburgh with a pet should know they're in good hands with Extrordinair.

I returned from Baku on 5 May and my wife returned on 15th May with our daughter. Our beautiful little Loolie was arriving 19th. We were there but a big problem with the airline did not allow us to take Loolie home. All the staff at extanodinair Edinburgh were so professional and understanding. We were so stressed at not getting our beautiful dog after many hours waiting out of office hours. Loolie spent the night and we went home. The next morning the correct paperwork arrived and we collected Loolie. I can only tell you the staff at Extanordinair did everything they possibly do to give us Loolie. They could not because they are the customs clearance. They were professional and understanding. I have to say a special thank you to Chloe. Regards Pat Doyle. If anyone needs advice regarding my experience please contact me. Regards Pat Doyle. Thank you Extanodinair.

The staff were pleasant enough and completed the customs form within 45 min of our pet landing. However there was zero communication with WFS (the company that organised the transport) so we were unable to collect the cat until I took the form from Extrordinair round next door to WFS. This is not a good service. But there is no alternative so customers are treated with indifference as though a two hour delay is of no interest to them or the welfare of the cat. This service is let down entirely by poor interagency and customer communications. Management clearly done have proper systems in place

Amazing. They took really great care of my dogs when they came over. They are very caring and extremely professional throughout the process.

Jan and the team at Extrodinaire did a fantastic job looking after our cats and taking care of all paperwork for import to Scotland. We are very appreciative.

My cat was due to fly to the States when the Beast from the East" hit Edinburgh last year

They were incredible! Very patient and understanding. Lovely people work in the office.

We want to thank you for the excellent care our dog Brodie received after he arrived at EDI. It was a very stressful day and your staff reassured me that his journey was smooth and without problems. I also appreciate the photos you sent of Brodie. He was tired but happy to be out of his travel crate. Brodie is a rescue dog who suffers from separation anxiety so I appreciate the extra attention he received. Your staff, especially Kara and Valentinas were very helpful and I feel they went above and beyond. We highly recommend your company.

Extrordinair were consistently supportive, knowledgeable, communicative and helpful throughout the process of bringing our dog from the USA to Scotland. Providing advice on specific import regulations and paperwork requirements, the team at Extrordinair ensured that we had everything lined up to get Chuba safely into the country. Even when KLM cancelled the flight that Chuba was due to arrive on from Amsterdam (which would have meant that he would have been in transit at Schiphol for 5 full days!), the team at Extrordinair went above and beyond to communicate with both the shipper and the airline so that Chuba could be put on the earliest flight possible. I want to thank all members of the Extrodinair team for their responsiveness and support throughout what was often a stressful process. The welfare of your pet is their primary concern, and Chloe was even able to reach out to Schiphol to get a wellbeing update for our dog when he was in transit. Professional, personable and pet-focused, 5 stars all the way for Extrordinair. Thank you from Darren, Dong-Thu and Chuba!