Argos Castle Boulevard (Inside Sainsbury's)

Great customer service. I took back a DVD drive as it was faulty, and had a 2 year manufacturer warranty, and was 19 months old. I did not have the original receipt, only credit card statement. I expected them to tell me to contact the manufacturer, but they traced the purchase on the system from the purchase date, then just swapped it for a new one. Very happy!

I bought an item that costed 20 pounds and never received it. I went to the shop and they told me to call a number when I just wanted them to change my gmail since they spelt my gmail wrong.Not the right argos to go toSeems like the person who took my order just wanted to get rid of me so she can have more leisure time.

Argos isn't worth any money. It might be good to hear that u have around a half year to pay back, but I got two phones from there. Both of them stopped working very quickly. The first one was fine couple of weeks, I took care of it because I knew I had to pay for it. Suddenly after couple of weeks it just stop charging. I didn't give up, I just went to the place where they're fixing phones, I paid £35 to fix it.Well, after one week it starts all over again. The second phone I got. Everything was fine, till I left it in the garden for exactly 3 minutes. When I back I saw the black screen, and the phone never turned on again. Now I start thinking that those ,,new phones are really the refurbished ones. And that's their secret."

Just been refused a refund on a product I purchased AN HOUR AGO that does NOT WORK. Horrid rude lady at the till dismissed me as soon as I said the word return - manager thinks he’s something special. DO NOT SHOP HERE

First time I brought a folderable bike and the seat is so uncomfortable and I'm so upset you are not even returning and refund the money either. For 25 years me and my family have been your customer for so long even more. This is the first time you said we cannot return that's why I'm giving a very review I'm so upset ok I want you to return the cycle it is only been use 1 day that's it nothing else It is in good condition.

My experience today at this Argos Castle Boulevard (Inside Sainsbury's) Nottingham was absolutely appalling and disgraceful. I purchased a vacuum cleaner recently, the quality of suction and other issues was poor. Under The Consumer Rights Act it means any products purchased must be of satisfactory quality, fit for purpose and as described. Instead I was being challenged and my rights were infringed, as I was informed they will not refund, nor replace the item and only option was for me to contact the manufacture! or they will take the item and I will have to waite till a diagnostic by manufacturer. I was informed by both Drew the staff member and Dave the Manager.I was repeatedly being told by the staff member Drew and Store Manager Dave to contact the manufacture and that's all they will offer as a service. Despite having a valid receipt. Both staff representing Argos were dismissive and not willing to listen. I challenged both staff about my contract and their responsibility as a retailer, its not for me to approach the manufacturer, they refuted. Saying it was my job!Despite the item being under guarantee and warranty. Apparently this does not apply to vacuum cleaners! what utter nonsense. The manager Dave was insisting the item is not their responsibility, its down to the manufacturer. In addition when I asked for a replacement he said no replacement offered as its not deemed as a essential item.Staff had fobbed me off, I've never come across this level of unprofessionalism and disgraceful customer service before, usually the team are really helpful and kind, this time felt humiliated considering they were adamant in their opinion and I felt as a women they were asserting their authority and position of power to supress me. I had no choice but to leave the store, but was not going to be fobbed off, eventually ended up getting the refund!, as a consumer I would not rush to Argos for electrical items check the small print" apparently I was meant to read this after my sales purchase item

First time bought an A4 Laminator here and the staff is really friendly to help. Glad to know a shop around me and don't have to wait too long for your order. Hope would not get a bad experience next time as many negative reviews comment on what I saw.

If I could give zero I would give zero stars. I will never buy from this shop ever again. From any Argos to be specific. They just want to take money from you by selling faulty items and when they break even if they are still on guarantee they will do everything for your item to not be fixed or replaced. Such a shame on my guarantee card it clearly states that items should be refunded or repaired free of charge. Why Ive been offered then to have it replaced only if I pay 6 pounds on top? You literally breached our contract. This shop need some law suit against them. If anyone want to join a law suit please comment below.

Worst customer service ever.Can get so hard to them and once you get it they just hang up.Update.Just bought a mobile Air condition which suppose to be delivered today .They’re driver and transport department are so unprofessional.They couldn’t manage to deliver the parcel even though our shop is located in city centre and is easily accessible.For the potential customer: don’t rely on they’re delivery option if you need the product ASAP.