The Hawthorns Care Home

My father Dennis was taken to The Hawthorns for end of life care, following a short time in hospital. Prior to his arrival, the family felt very anxious, fearing he would be left unattended for long periods and about any visiting restrictions still linked to the pandemic. However, our fears were quickly eased by the manager “Mawuli” and his staff, who all took time to answer any questions or concerns we had. Their approach was welcoming, highly professional and very reassuring. We were fully aware of a very limited life expectancy and sadly my father passed away after just 2 weeks, but during that short time, his care was faultless, dignified and compassionate. We could visit at anytime day and night, and several family member did so, each reporting a warm homely feel and immaculate cleanliness at all times. The staff were always very attentive and monitored regularly, making sure dads individual needs were met and that he was comfortable, nothing ever appeared too much trouble. We also noticed that the other residents looked well cared for, happy and content and that the staff were constantly interacting with them in a friendly manner. As dads health deteriorated, we were kept informed of any changes and the family was supported throughout the difficult time we had to face. We remain very grateful to all staff at The Hawthorns. They looked after my father beautifully but also showed sensitivity and compassion to the entire family on a level I think it would have been hard to beat anywhere else. Special thanks to Mawuli, Maddi, Rohni, Trish, Tash and Grace, but not forgetting anyone else who was involved in dads care, you were all wonderful.

A visitors we were welcomed and directed by a friendly staff member, asked if it was our first time and if we were going to be regular visitors so we could have easy access to visit. Our friends room was clean bright and airy. The staff we passed on the way were friendly and greeted us

2017 Mum was here for 6 years I found the staff very caring approachable and helpful. They were always available to help the resident or you. If ever there were any problems the Staff, carers and management would always resolve the issue as quickly as possible. My Mum loved it here and thought of it as her home. When in hospital she would ask to go home! I have nothing but deep felt gratitude and respect for the people that work here. Thank you so much for looking after mum and I so well.

Came to see my father Peter bairstow today , along with his sister and niece such a lovely place the staff were amazing and couldn't do enough for us .put my mind at ease knowing how professional and dedicated the staff were

Good to see Grandma is in a clean home where the staff exhibit care and humour.

My father Terence (known as Terry) first went to the home in 2019.Despite only having a short life expectancy, our father went on to live for another three years due to being so well looked after. When Dad received end of life care, he chose to stay at the home and everyone showed him kindness and compassion. My brother and I stayed in the room with Dad in his final days. The staff at the care home looked after us too ensuring that we had eaten and even showered when we needed too.

My father Frank Stephens was at Hawthorns Care home in Southampton and was treated extremely well with the whole staff and the activity’s which were laid on for its residents. From the Nursling team, Carers, Maintenance staff, and Cleaners all treated the residents with the up-most respect and dignity. He was there for palliative care and end of life care and I was very happy with the time he spent there. Thank You. You all should be proud of yourselves