Extreme Kite Shop

I've made a purchase and had one phone call answered in 6 months and no email contact. still have not recieved product.I can not say this is a good shop.

Ordered a gath helmet online. After reading the reviews I called the store and they didn't have it in stock. I was offered another gender but declined. A refund was sent promptly, hence 2 stars.Beware, the helmet is still shown as in stock on the Web site!

Good day Extreme Kite Shop, I have emailed you numerously and I have not received a reply. We are waiting for our order we placed on the 24th September 2021 and paid for. The invoice number is 937 and the order number is 10046.Please do update me in this order.

Shop accepted my order and took my money although the kite I required was not in stock. On chasing up my order I was offered an alternative which I declined and I requested a refund. However my money was not refunded. Thank goodness I paid through Paypal and after investigation Paypal refunded my money to me. Had I read the reviews posted about this company beforehand I would not have placed an order with them.

Order #10944 Not sent and not refund!!! This shop advertise items that are not in stock and/or cannot be ordered. They'll take your payment, stays quiet and do not refund you. Upon emailling them they respond arrogantly and send you fake refunding information. This review is no star at all, the brands that are sold thru this shop should be ashamed of the scam and stop the seller from advertising their products. It is no joke at all, 100% robbery.

Sorry to say the item didn't arrive, so I dropped the seller an email, got a reply to say he'd look into it later that day.I realised a few days later that I'd not heard back so I sent a polite chaser, but heard nothing.Fortunately I had paid through Paypal so after leaving it another few weeks for a reply, I was able to raise a claim with Paypal.I've just heard from Paypal to say that the seller hasn't provided them with any further information either so they have refunded the payment.It has been frustrating and time-consuming to resolve this. Not forgetting as well that they've had my money for the time since the order was first placed with them. I was buying this as a gift for someone else so I ended up letting them down as well....I would save your time and frustration - and go elsewhere!

I paid for a product and the money was taken from my account. Two days later I had an note saying they had none left. This seems to happen all to often if you see the other reviews. They will take your money while not having the stock to provide what you paid for. After reading other similar bad reviews, I decided to call Geoff and discuss the matter.Geoff said it creates business" when he charges people for stock he does not have.Geoff said "It's okay you can just get a refund".Geoff said "leaving a bad review will lose me customers".Also see the facebook reviews for this shop

I ordered a kite through ebay and got a call the next day to confirm. The guy I spoke to affixed a larger kite and handles rather than the bar I ordered and he was right. I have the kite I needed, more suited to my usage and it arrived the next day.

My husband Jon Winnall purchased a kite from Extreme kite shop and was worried after reading these two reviews. All was put to rest after calling and speaking to Geoff. Geoff was extremely helpful, reassuring and explained that google didn't give him the chance to reply to reviews left on there. He found Geoff to be a very honest man and upfront about the delay in the shipping. The kite arrived with no hickups whatsoever. This company is reliable and please ignore the previous two reviews

Ordered a kite helmet to Romford, Essex. Did not receive it over 15 days. Emailed 3 times the shop asking for tracking number the only answer I received was that it is dispatched. Escalated lost item claim to Paypal, which resulted in tracking number without the company used. Nevertheless I managed to find out it is Parcel2Go and that the package is in London, instead of Romford.Adding no proper communication with the seller on top of the total lack of simple skills to ship a parcel to the correct address is not a rating of 1 star, but 0.