B&Q West Thurrock

No customer toilet???Seriously?How hard can it be?The building's the size of an aircraft hangar with, no doubt, a turnover to match, yet you don't have the space or money to provide a customer toilet for people who have travelled to a retail park where there are no public conveniences. Or is it just a reflection of attitude towards customers? Come and spend your money here but if you get caught short... tough!Thankfully IKEA and SELCO located nearby do have toilets that are clean and maintained. But then, they have a VERY different attitude to customer service.As a builder, the cynical cost reduction through removal of customer toilets has become a regular problem at B&Q for me.I will now be taking my business elsewhere; to a retailer who views customers as human beings with needs rather than as a walking credit card.

Well presented if compared to other b&q. Have good range overall. A lot of items are discontinued or out of stock (every time i have visited). Not a lot of staff so it is really hard to find staff but staff is really friendly and ready to help (compared to other stores they have more staff but not professional though. I am only giving 3 stars because of availability is poor and secondly the workstations and checkout points are disgusting and broken.Extremely recommended if you are purchasing tiles or flooring very cheap out there.

Kelly from the kitchen design team was absolutely amazing and a credit to B&Q. She professionally guided me through the whole kitchen design process and advised me with a colour schemes. Also, very patient and nothing was too much trouble. I was also pleasantly surprised at the price of the kitchen and the speed of delivery…… HIGHLY RECOMMEND

I visited B&Q west Thurrock today.One of the largest B&Q I have seen. Spacious car park.The shop floor is tidy, well organised, well stocked. Tools hire service available. Experienced staff. Garden center has sheds available, some are marked at discounted price.

Do it yourself.. Ha ha ha.. You can buy alot of house hold equipments for new installation or just maintenance. Be a tech or handy person youself. The staff will give u a guideline. You can return of you don't want what u buy any longer. They always give you discount and help u need. Simply talk to the staffs.

A perfect go to shop for all your DIY. More expensive than it's competitors in most things but you literally get everything you need here for your diy projects. I would recommend. The garden centre is extensive and has some great choice of flowers.

Very helpful today. Brought a bedroom set of draws. (Don't buy them, they are rubbish) Can't put more than one tee shirt in each draw before it bows the draw bottom which then falls out. We were given the wood and L brackets to strengthen them. Took me half a day to fix 5 draws but B&Q were very keen to help us fix a badly designed piece of furniture.

Massive B&Q with huge selection of tools and most DIY things, excellent garden and plant centre too, as most places now not a lot of staff around but staff I came into contact with were very helpful.Food van outside offers good quality food and will certainly make you feel hungry.

Extremely easily layed out, ALWAYS find what you are looking for on the website first, the website shows you what aisle and how much stock each store has. Self serve and cashier desks too.