Brighton Accommodation Agency

During the past two years my daughter has been a tenant with this agency.I honestly can say that I was very please with the service they provided for my daughter.I found the staff very helpful and courteous anytime I called and they were always willing to solve any problems my daughter had especially Dan.Any repairs that were needed were attended promptly.I have nothing but praise for this agency, they were very fair in dealing with us.Thanks to you all.Mr Neville Holmes

I would strongly recommend not going with this agency, especially if you are a student. They are seemingly professional before you sign contracts but after that they don't show any respect or regard for you or your rights as tenants. We have had and still have multiple issues with our house, even though we were promised that the house was refurbished and all appliances were bought new over summer, a couple months before we moved in. We have severe damp in many of our rooms which has caused a couple of my housemates to get ill and despite making this agency aware of the damp, it has not been fixed and there has been no action to improve the problem. In November we discovered that we had a leak in our roof which they promised to fix. Scaffolding was put up next to our house but builders have rarely been seen on it and the leak is presumably still not fixed (February) as the scaffolding is still up and we still have issues with our house. The water that leaks through our roof, runs through the fire alarms, causing them to go off without warning and frequently causes our electricity to trip out, sometimes for hours. On one occasion the fire alarms went off for an hour with no way of stopping them, there has been no help from the agency regarding this and we were forced to take the alarms down and take the batteries out which is now a safety risk as we have limited working fire alarms. Our boiler also broke mid-winter meaning we had no heating and no hot water and we had to survive in freezing cold temperatures and find other places to shower which was inconvenient and unhygienic. There was no action taken from the agency to fix our boiler so we had to go through other means to have these essential things fixed. We had to wait just over 2 weeks for our boiler to be fixed but the agency have still made no move to fix the problems that caused this. When we asked the agency for a reduced rent we were told the problems we faced were not big enough issues to qualify for a deducted rent.They have no respect for their tenants and do not tend to our needs or keep their promise of a high standard of living. They are a very disappointing and frustrating agency to work with, I advise you to find a different and more reliable agency as my housemates and I will all be doing next year.

Well. Rented a place with them, they were all super fast and helpful; sorted out the hose within a week as we needed to move in ASAP to work.My agent even came at 9:30pm to open up the place for me last night, what a legend!I am confident they have got one of the best fees around considering other agencies here in Brighton ask for a disgusting cut.All in all it’s stressful to move but they were very good with us , 100% recommended!

Extremely happy with BAA this year, they have been very helpful and understanding when we've ever had to pay rent late for whatever reason. They have been efficient with the management of the property in terms of maintenance and have always been friendly and willing to help with any problems we've had over the course of the year. - NOT! they made me say that so i could get a reference for my next property, which may well be the case for other redeeming reviews on here.

Warning to all parents and students: please avoid dealing with corrupt agencies such as this one. My daughter and few of her friends rented a property through this agency last year. They were treated with complete disrespect throughout entire tenancy. Serious maintenance issues were ignored and upon moving out it took over six months of disputing through the deposit protection scheme to finally get back a fraction of their deposit. All of the tenants have said how Dan Lyons was particularly rude and patronising throughout their time with BAA.This agency lied on several occasions and unfairly claimed over £2000 of the deposit for damages in the property that were already there before my daughter had moved in. Luckily the tenants had photo evidence of this and also had the initiative to go and check the house after new tenants had moved in. No surprise that they had not carried out any of the work on carpets, gardening and painting that they had charged for.This agency specialises in renting to students with a lack of experience and these dishonest deposit deductions are an integral part of how they make illegitimate money. If you're currently with this agency and your tenancy is coming to an end, please persevere in fighting unfair deductions from your deposit (through your deposit protection scheme).

We have been living with BAA for the past year and they are an exceptional letting agency. They made our move in very smooth and have been easy to get in touch with. They are very responsive to communication and take care of repairs very quickly. Our property was in great condition and any repairs were just usual wear and tear but BAA dealt with it immediately! This was a refreshing change from our previous letting agents. I would highly recommend BAA to anyone who is looking to rent a property.

I would provide a 5* rating if it weren't for the small issues with the property at the start of the tenancy, however, the service has been commendable which is great after I was originally recommended this agency by a friend of a friend.I have rented a student property with BAA with one of the tenants in the student property remaining in the property and the other three remaining places being filled by friends of ours who have also previously rented with BAA. We have had an enjoyable time renting this property as it met our expectation and has even gone beyond this.I would like to mention James who I have continually communicated with throughout the tenancy. He has been superb in dealing with issues and getting them resolved, additionally he has also provided me help when I was moving to another property with another agency. (I was looking at BAA properties, but I couldn't find any at the time that met my criteria as they had been rented out, but I would have rented with them again with my partner if a property was available)I would recommend this agency.

This agency has made our year unbearable. Never fixed heating, unusable mattresses, no replies, and terrible customer service. Yet we still left the house in a better state than we found it- mold, rusty and broken fire escapes, broken over and the list goes on. We have since been charged about £2000 of our deposits. We know the new people in the house and went to visit it after they moved in, and only half the work they had charged us with was complete.We spent months and months giving this agency the benefit of the doubt, yet here we are struggling and stressed with this on going debate. Students should be be having to deal with this amount of unprofessional and having an agency who do not care if their mattresses made a young person go to hospital with on going back problems. A direct quote from Dan the man when we first moved and complained about the property- 'well sorry but you're probably going to make a mess of it anyway' thanks bud!Other fun anecdotes- having a bunch of students ready to come in and view the property with no warning like the law states.Broken glass left in the garden was extra cool. The landlord making a fellow student cry when she was coming back to help clean the house. Dozens of emails ignored. Calls ignored.EDIT- Just some very similar reviews to mine, and want to clarify I did NOT live with these people. Dan and the crew have a certain way of dealing with young tenants who trust them with their deposits!

I have a lovely landlord and I cannot fault her in anyway. Preferably I rather go through her than this agency to get things resolved. Would like to presume as I ain’t a student anymore this agency would act more professional as I treat my home as my home. Every time I report a maintenance issues I am not made aware of when a contractor is coming round, I wouldn’t complain if it was just once but repeatedly I have awoken to random strangers in my home. Sometimes it’s clear the agency have given them the keys as they will be inside my flat. With suffering from mental health issues, autism, previously having home invasions and being attack in our own homes. I find every time this happens this is effectively making our mental heath worse. I have asked the agency on multiple times to just make us aware that someone is coming over but to no avail do they even try to do this. While having these issues I cannot even get through to them to complain. I’ve been with this agency for about 5 years now and there has been no improvements. Extremely disappointed and distressed.Update 1/09/2020Once again this exact same thing has happened. Extremely distressed over this. Have spoken to the agencies who just blamed it on contractors. Now being advised by friends and family to report to an ombudsman.

Lived under a tenancy with them for my first year of uni. House was newly renovated, but upon moving in was incredibly unclean, and the renovation work done was awful (chips in all the walls, pain on carpets, etc). Huge damp problem in several rooms which took them about half a year of constant reminding to fix. Would often claim we hadn't paid rent, when all of us proved we had paid it, they wouldn't even respond.When time came for them to sell the house to new tenants, they would not warn of us of viewings, several times a day coming into the house without even knocking, let alone a 24 hour warning like any decent agency would give.The charges to our deposit after moving out were ridiculous. They charged us for their own renovation being done awfully prior to us moving in, £60 for removal of a single coat hanger one housemate had left in a wardrobe, and each of us ridiculous costs like £40 each for dust in radiator grooves". The agency fees were also atrocious. £180 to print out a 3 page contract?!Communication with them is near impossible