Wickes Aylesbury

Got to be honest went to the store. We had items in our device on wickes products that we know where in stock and in the store. We could not find a product and asked one of the employees. Sadly being young and possible inexperienced. And this led to not finding the product. His attitude was its in this area and left. So I went to a supervisor who went out of his way until he found it. Thank god because we needed that product straight away. Then we took all of our products we needed to the til sadly the grumpier young strike two. I am being polite and trying to help and pay so we can finalise our transaction. I just hop the company start a training program for these ppl because my partner was going to leave all the items and head fir another builders merchants

I have no problem with the main store but I urge you not to order a new kitchen or bathroom. I ordered my kitchen in April 2022, the installation started on 11th October 2022. It's now 26th November and still not finished with numerous problems so I'm still living out of dusty boxes. I am not optimistic it'll be sorted by Christmas, based on progress so far. My daughter ordered a new bathroom and cancelled it in the end because of appalling customer service in the bathrooms/kitchen section of the store who really messed her about. UPDATE the fitter has now damaged my £3,000 worktop by using a chisel to get off some sealant which he dropped on it.

Definitely my go to shop for DIY and some business use if wood or building materials are needed, always easy!

Easy to find, parking was plentiful, staff friendly, found what we needed easily, thank you.

Went into Wickes… customer service absolutely shocking. If I wanted to check product out on the website I would have stayed at home. You missed a good sale!! Off to a more obliging competitor.

Well laid out, got all I needed without having to ask. Checkout girl was quick and efficient. Funny how you can see a smile even from behind a mask!!Prices are probably not the best but it was a one stop shop before the new lockdown.

We had a problem with our tap and we asked advice from a Wickes employee as it was only three years old. He was very pleasant and despite the tap no longer sold went above and beyond in order to help us. Thank you.

Plaster was out of date (and thus will go hard before you finish working with it). There was in date plaster in the stock room, but the staff refused to sell it.

Has a good amount of options, and for sure feels more for 'builders' than you DIY project, but we do head in when we need something more specific.

Cutting a long story short... firstly we where mis-informed regarding delivery and availability of stock so my Wife had to take another day off work to accept the delivery.When the products finally arrived the delivery drivers damaged our ceiling, accidents happen but 12 WEEKS later we are still waiting for compensation, apparently Wickes insurance company is happy to pay but they need to speak to someone in transport... SERIOUSLY how long can it possible take to contact someone in the SAME company...