3fivetwo Healthcare Solutions

Went to see Dr Chandratheua at the number 6 Lisburn Rd clinic. I was sent as an NHS WLI patient as the NHS uses 3fivetwo Healthcare to cut down on the waiting lists. I thought the reception staff were very friendly and the consultant himself was excellent and very though. I did not feel like it was a rushed consultation at all and I was actually seen early as I arrived about 10 minutes before my appointment and there was no queue. This is definitely the best NHS service I have had recently. The only issue some people might have here is the location as there is not much parking about apart from on-street and it is a busy part of town so if your driving leave time to find parking, but I got the bus so it made no difference to me.

Avoid if possible.....worse than any NHS HospitalI made the mistake of booking a Private Dermatology appt with 352. Very easy and quick online. Paid, made the appointment and that was it. That was the highlight of any interaction I have ever had with them.I never heard from them again after taking my £190. Except 24 hrs before my appointment someone range to say the Doctor could not make my appointment! I was offered another time the next day..but I do work for a living so sadly cannot just get up and leave at less than 24 hr notice. I am unable to drop everything. That is why I went private?Was offered another appointment with a different Doctor a week later. OK. Not great but I took it. I asked the lady to email to confirm the new appointment time and Doctor and it was the same price that was already paid. The email I received said as per our conversation." Literally that was all it said!So emailed back

I was treated with contempt and derision by 352 Healthcare. My health needs were ignored, my well being was of absolutely no importance to the organisation and the people I had contact with at 3fivetwo Healthcare were hostile, patronising and rude. If a person is interested in being treated with respect and having their health needs prioritised, a trip to the local abattoir would be preferable to contacting 3fivetwo Healthcare.

Sent to this establishment on 25th March for cardiac investigation, had great trouble getting through on the telephone in the first instance loads of adverts to listen to before anyone answered my call. Following the investigation nothing has as yet been forwarded to the necessary people regarding my investigation. How or why does it take 2 weeks to forward any results. Great place friendly people but the follow up seems to be lacking.

After having horrendous admin experience with several phone calls, emails and waiting, we finally got an appointment. When I arrived it wasn’t until 20min AFTER my appointment time did they come out and tell me the GP wasn’t even coming in for another hour and I had to wait or reschedule. Other reviewers are right, avoid this place at all costs!!

Unlike others I've had an excellent time as an NHS patient with 352. I've always had my phonecalls answered within 3-5 rings by both switchboard and other staff. I did wait around 6 months to see a surgeon for a finger op, and a further 4 to get surgery but it was non-urgent so didn't mind. I've complex issues that the staff did everything to accomodate for me and they ensured I was kept informed with everything being undertaken whether at the clinic or with respect to the surgery.I was very fortunate to avail of an overnight room and found the staff/service fine. It was just a bit lonely given it's PRIVATE" :) - so no facility to talk to any other patients but so long as you're prepared & bring enough to occupy yourself you can put the time in easily enough."

This place is consistently poor. Every appointment I was on time, yet I had to wait for half an hour to see the doctor. The one time I ran 5 minutes late they cancelled the appointment.Also if you go here learn to enjoy ringing up your doctor to remind him" to do X

Was waiting on a prescription from a consultant. The consultant wrote it on Tuesday, so his job done. Friday I had still not received it. I rang 3 times & asked what had happened & what they could do. They told me that it was posted on Tuesday on each of these 3 occasions, not a help, not going to provide me with medication on Saturday! Probably posted 2nd class, (I live 10 miles away), I could walk quicker. I ended up with no resolution & no medication for Saturday & Sunday, unless my snail mail comes 4 days later. This has happened before. One would expect consultants to have a better clerical & support system.

Absolute joke, booked an appointment, arrived early,parked the car,had taken the day off work, drove up and wasted my petrol only to find out they were closed

So far not a good experience & I’ve had nothing done yet.Tried for a week to get apt booked, when I finally got through I was told I needed to get bloods done by my gp first. Could of put this on the letter. When I rang back 2wks after getting bloods done (took a week to get through to my gp) they said they would check & ring back. They rang me back to say I needed to get bloods done, serious lack of communication. Eventually I got booked in after another 2 calls.I was waiting on an email with a password with instructions & I did not receive this. so I rang 3 days prior & had to chase it up. 24hrs later no password I received instructions.I was then told the afternoon before (yesterday) my booking in time was pushed back 1hr. I arrived to my apt today I was outside trying to figure out how to get inside, need some code or a secret handshake, when I got a call to say my apt WAS CANCELLED. A problem with equipment THAT MORNING & they hadn’t bothered to call me just let me waste my time, fasting, stressing, travelling, etc. Disgusting service for a private hospital to cancel at the time of my apt.I want my fuel reimbursed, my £3 car parking charge (for 10mins), the car parking is a ridiculous price to begin with! & the time/money that it cost me to be off work!