Connaught House Veterinary Hospital

Really thorough and informative consultations. Have really put our minds at ease over our cat being diagnosed with diabetes and the care we need to give her. Would recommend.

Friendly and professional caring and compassionate staff.Shadow doesn't enjoy the best of health yet Connaught is always ready to help whatever the health issues he has

Monday we had an appointment for our dog, but we had brought in our dog to be looked at as she has been unwell for the last week and we were seen to by a vet, but unfortunately we made the decision to put her to sleep as we could see she was suffering.We felt their was a huge lack of sympathy, me and my mom were deeply upset and it felt that the vet didn’t even take in consideration the upset we felt.Afterwards my mom let a member of staff know that we were ready as we were given some alone time with our dog, she called a woman in who seemed to look like a nurse who came into the room, and she uncomfortably asked “has she been put to sleep”, baring in mind our dog was lay on the table right in front of us, which she then proceeded to talk about payments, and my mom asked if these payments were to be made right now, as we thought it wouldn’t of been appropriate to pay when we had just lost our dog. But this woman was sure that she needed us to pay right now. She then proceeded to make my mom make the payment inappropriately in the room across where our dog was still lay on the table, and it was pretty obvious we were still feeling deeply overwhelmed and upset but this woman didn’t seem to care at all.Overall this experience wasn’t pleasant at all and we weren’t made to feel comfort when going through such an upsetting moment. It only seemed as though they cared about the payments and it seemed like they didn’t care how we were feeling after losing our dog.

They have saved my old cats life, I can't give them anything less than 5 stars just for that! But they also deserve it for being kind, patient and understanding with me as well as the cat.

My family have used this practice for 20+ years. I have just registered. We have visited twice for an ear haematoma in my labs ear. They drained it and gave us lots of information. My lab loves it here! Definitely recommend julie or will. Highly recommend .

Shocking experience at this vets on 19/08/23. No care or compassion, left in a room for 2hrs 20 mins, crying my eyes out, no one came to check on me, they didn't have the medication for my 19 year old cat, I had to pay in addition for the prescription and go in search, finding it in Bridgnorth. I was told I could wait until Monday. I was given suppositories to insert whilst she was having a seizure. No questions were asked if I knew how to do this or if I lived alone. I used Dignipets on Monday morning as no vet told me the medication could take up to two weeks to have an effect. I couldn't put her through any more stress. The vet called me Monday afternoon to say medication is in Shifnal. No, how is she, how are you managing. I have never been treated with such indifference and a lack of care and compassion from any vets for my cats, dogs, horses or alpacas. Shocking.

Recently in the past month or so my kittens and the mom cat became poorly. The staff and vets were very nice and friendly highly recommend Connaught vets. Very helpful and I can't fault them at all as I have an elderly cat also thank you

I have been with this vets for several years but feel the level of care has deteriorated. I took my dog in with back pain. The vet I initially saw did not identify that it was a possible spinal problem and was unsure of the cause. She proceeded to administer an anti inflammatory injection, but the syringe and needle became detached and the solution ended up in my eyes, not my dog. She did not ask if I was OK or even apologise. I found her quite cold and uncaring. 3 weeks later I had to take my dog back who was now in severe pain and a spinal problem was suspected. I found the referral process to a neurologist delayed, as the vet did not respond to an email from the practice referred - I had to chase this up myself and prompt Connaught to reply. I felt there was not much urgency given the severity of my dogs symptoms. I feel there is little continuity of care and the quality of care varies widely between different vets. It is hard to get an appointment with the more experienced vets. There out of hours service is now managed out of practice and necessitates a journey to Telford, which is not ideal when you have an emergency. I will now be looking for a new vets practice.

These vet's are highly competent and very caring, they brought my senior cat back from the brink when she was not eating.