Sofas & Stuff - Fittleworth

Happy to take your money but when we found as problem with our sofa they picked it up , took it away for 4 weeks and when it came back the problem wasn't rectified so they took away again. That was three weeks ago. Still waiting for a delivery date and the annoying thing is we have to do all the chasing to find out what's going on. Not impressed at all. Supposed to be a premium company. Only thing premium are their prices. Unable to give no stars

I visited Sofas and Stuff in Spring this year and have been so pleased with their service and help. Suzanne was super in giving me the space and time to decide, giving me the information I needed and helping with fabrics. The sofas are wonderful and we definitely chose the right models for our living room and in a fabric we adore. Thank you Fittleworth Sofas and Stuff!

Delighted with my dining room sofa, the third from Sofas and Stuff at Fittleworth. As they are individually made it is important to have an idea, from the website or brochure, about the style and size you want before visiting the showroom where you can choose a fabric from the large and varied collection of designs. That’s the hard part but the rest of the purchase was again very smoothly managed by head of sales Suzanne Musemeci and although the lead time is quite long, about three months, the sofa was delivered on the predicted date.

We have had a completely terrible experience with this company. We ordered 4 large sofas from them in May 2022 at great expense and we are still trying to rectify problems. The sofas took more than 4 months to arrive. Then one sofa arrived with a blood stain on it and stains elsewhere. It took several missed appointments where their “stain technician” cancelled, failed to show up or came at the wrong time to resolve this. No compensation was offered for the waste of time, nor for the poor condition of our new sofa. Then alternative cushion interiors for one of the other sofas arrived after waiting 2 months and they were not at all as per the order, nor the accompanying delivery note. They simply re-sent what we already had. Such a waste of time and incredibly frustrating.We placed the order via the Fittleworth showroom. We have had a much better customer service experience with the Parsons Green showroom and wish we had dealt with them from the start on this. That said, there are clearly serious logistical issues at this company more broadly.

I saw advert for Sofas & Stuff in a magazine at a time I was looking for a snuggler chair. Never heard of them - liked what I saw on line and decided to visit the Fittleworth Showroom. A delightful location for a showroom with plenty of space to comfortably view and try out all the different styles. Was not chased around the showroom by a salesperson, which was great. When I was ready I approached Sam, the sales lady, as had plenty of questions! Sam was very knowledgeable, easy to chat to, gave sensible ideas and was happy to spend time chatting whilst I made myself comfortable in the snuggler that I was considering purchasing. Due to renovation work, did not place an order immediately. A few months later emailed Sam and arranged to meet with her and review my choice and place order - so easy. Sam provided all necessary information and kept me up to date with delivery information. My snuggler arrived 2 days ago and I have now spent 2 nights cuddled up on it watching TV - it is a very comfy and sturdy chair - not going back to sit on my 'old' sofa! The colour chosen also picks up the pink in my rather in your face wallpaper and looks absolutely fab in the room.I also made an enquiry, much later into the process, to purchase additional fabric to make extra cushions and this was dealt with in a timely and efficient manner and when I changed my mind, there was no issue.So, thank you Sofas & Stuff, in particular Sam, for your excellent customer service and extremely comfy and stylish product.

A beautiful setting for a showroom with varied, bright and interesting sofas, as well as beds and 'stuff', all hand-made to the highest quality. The choice of fabrics for the sofa coverings is mind blowing, and a really pleasant and knowledgable young man called Tim took my wife and me through the choices he thought were right for us given the colours we told him we liked and the style of the sofas we were interested in. We are going to be sent a selection of samples to our house so we can make our final decision.

Our visit on September 6th was a great success.The showroom at Fittleworth was so well set out with plenty of sofas to choose from. How wonderful to actually see and try out the sofas. We met Shirley Williams who was so helpful and offered advice which helped us reach a decision. It did take us 2 hours as there were so many sofas we loved and the choice of fabric was excellent. It was a very pleasant experience with Shirley’s assistance and we were very impressed with her knowledge. We have told all our friends about the quality of the products and the staff.

I’d like to express my thanks to Shirley at Fittleworth who was so helpful in our sofa choice and made the process of ordering very straightforward. Also our delivery team, Jason and Greg , were excellent, very professional and considerate of our newly refurbished floor ,great communication on aftercare too . We are very happy with our Sofas and Stuff experience.

I am so pleased with my corner sofa it’s exactly the right fit . Suzanne was a great help advising me to choose the correct fabrics. It’s the third sofa I have had from them over the years and they never fail with the quality and after care service . I was kept upto date with the timings of delivery with a text 48 hours before and a text half an hour before it was delivered .Thank you sofas and stuff for another successful order.

Sofas and StuffFirstly, the products look great. We've bought a sofa. Only time will tell how it fares as it ages, but there are beautiful designs and they are all hugely comfortable. Secondly the service is superb: expert advice and vast options, the personal touch and no pressure. Thirdly, the pricing is good. So much over-priced rubbish out there that makes the quality here outstanding. Finally, the shop to home period is very quick. Of course, we don't have our sofa yet, but have been told less than 3 months.