Birmingham & Solihull Mental Health Trust

All appointments are over the phone at the moment because of covid. The first phone appointment didn't happen because there was a problem with the connection (not my fault nor hers) and she never called me back.I couldn't call her because I didn't have her number so I had to wait 3 months for my next appointment.She couldn't understand how she'd upset me or why I hadn't been taking the medication I needed her to prescribe me. She said next time I should ask my doctor to prescribe the medication which I did and they said they couldn't do it. Cue a game of cat and mouse calling both services to get it sorted. The advanced nurse practitioner I'm under doesn't believe a thing I say including that I have phone anxiety.If I could go somewhere else I would.

My bother is under this Centre. They are so helpful. Understanding

Although my experience at Longbridge has been mostly very good I feel the phone appointment system is lacking in any understanding the difficulties people might sometimes have with this. My appointment time came and I sat next to my mobile for 45 mins waiting. I didn't mind this wait but it turned out the consultant had rung but for some reason my phone did not ring or show an incoming call on my screen. Checking my call history though showed I had been rung. The fault may well have been my phone but why do they then not try your landline? On enquiring, nobody seemed to know. Result is a 2-3 month wait for a technical hitch which was not deliberate. Very frustrating and upsetting

I went there 2 years ago as I suffer with OCD. Was asked questions about my condition, I got no eye contact, then that was it. Waited months for another appointment, until I went to my GP and was told I was discharged!! I couldn't believe it!

I was expecting help but all they did was laugh at me, tell me I'm a angsty teenager (at 19) and tell me I was faking symptoms.The old man doctor didn't give me eye contact at all, he was just checking his Rolex watch and stroking his expensive suit. No help at all.Next time he does that I'll shove his watch up his ass and beat him with his chair :)

Made to feel like I was wasting their time, felt victimised and stressed. No eye contact and looking for more excuses as to why I shouldn't be there over how they can help. Lies written up in the letter to My GP saying I said stuff that I did not say blatantly contradicting and wrong information wrote making me look like a really bad person. I'm not naming names although I wish I could but the person I saw needs the sack. No compassion or care from them at all. Very cloak and dagger approach to the questioning. Makes you feel worse, came out of there in a daze and confused. Too interested in who I had bought with me to the assessment and made to feel like a liar.

Just spoke to a male receptionist who was so unhelpful as was his female colleague in the background palming me off! Awful place

Went to an appointment with this centre today I was really disappointed the reviews were right about this place. The nurse I seen was rude insensitive to me losing my mum. There was no compassion I left feeling worse then when I went in no wonder people are depressed and commit suicide if this is the kind of service out there for them.God help us

Never felt so miss guided in all my life treated with such uncopassoin makes u think are they really there to help.the black lady never made eye contact with me .will be going back down there to make a formal complaint as I have spoke to other people and they have said they shouldn't make you feel like nothing it's a joke. very sickening to think certain people go there and want to take there own life's and have inconsiderate people like that looking after them .

Dismissed my symptoms. Told me false information. Gave me no answers or further plans to help. I was told i couldn't possibly start showing symptoms of bipolar at my age (33) it would manifest in my teenage years. I know this to be false. My manic episode wasn't manic enough to be classed as bipolar. I thought i was made of energy and was so elated i couldn't move and had to sit in a dark room in silence for 2 days. I also thought i was messiah like and hallucinated whole situations. I had my crash before this and was convinced i had to kill myself. So i tried. I was asked wouldn't you feel guilty killing yourself? What about your family?" I thought it was common sense to not guilt trip someone suicidal. This isn't enough to be worried about though. I KNOW i have bipolar as i think other bipolar sufferers can explain that you definitely know. I think i need a mood stabiliser added to my existing medication