HAG Ltd. - The Door Specialists

I telephoned HAG just before lunch time in a mad panic, we had a disaster in our workshop and we had totally jammed one of the workshop doors. They are based in Bristol and we are in West Wales. I had failed to find anyone local so was expecting the worse.They sent two engineers out to us who were there within two hours, they worked swiftly and professionally and within 70 minutes of arrival we had a functioning door again.Two engineers travelled 91 miles to get to us, spent over an hour repairing the doors and travelled the 91 miles back. It was an emergency call out and all we were charged was £245 plus VAT. I think that is exceptional value and service.

We used to be very pleased with this company, used them for many years after a local recommendation. The commercial side of the business seems to have lost integrity. If you can deal with this, perhaps the doors are still ok?14/8/22- I see HAG have edited their initial response and are desperately trying to distance themselves from this one, so let's go into more detail...I am the employed person who instigated and put forward a quote, made out to my employer by HAG, to our landlord.HAG were an existing supplier of ours on that site and had been servicing the roller shutter doors for several years prior. It was because of this existing relationship that they were subsequently asked to quote by us to replace some of the same doors.Because HAG had been servicing/signing the existing doors off as being fit for purpose for several years prior to their quote, you might think HAG would appreciate a customer putting some business their way, but this is what they then did...Jason Coombs ( Commercial Sales Manager) of HAG approached our landlord stating that his initial quote to us was woefully inadequate and that upon visiting site again found many new reasons why the quote needed to be increased in value- reasons which were all because of us and were all stated only to our landlord. What was truly amazing was that one existing door was even condemned yet this was never mentioned to us before when HAG were working directly for us on the very same door.Unfortunately for HAG our landlord then approached us with this new quote and all the 'reasons'. Being so openly undermined by HAG we naturally rebutted the exagerated and unjustified uplift in costs.The MD of HAG Ltd Paul Dunne was approached by email but never responded. The new doors were not installed.HAG doors let us down.The commercial side of the business seems to have lost integrity.

They offer a emergency call out service for £150+Vat. Came out to my site to say I can't look at the shutters as there's no parking and I need another person with me. Said they can come back 2 days later when I said to them I need my shutters down for security!! Basically scammed me for my money as DB shutters came down the same evening and within 40 minutes fixed the situation. LAZY HAG WORK DIDN'T WANNA GET A LADDER AND HAVE A LOOK. They didn't even want to refund the money.If you're looking for someone reasonable priced, great work use DB shutters I've used them a few times he's a local guy. These big companies just rip you off!!!

Worst company I have had to deal with in awhile, had our roller shutter installed just over a year later it has already started to jam. They sent out an engineer to look at it for 5-10 minuets that cost us a fee of £168, to then be told we need a new motor. The engineers turned up to install this new motor and were told they could not complete the job.The shutter ended jamming completely and we had to get a third party in to fix the issues. Turns out it was not the motor but something at a fraction of the price.Still waiting for a call back from the director of the company to find out if we are due a refund for our £168 call out fee……Not the best customer service for these door specialists!

We used HAG for all of our roller shutters at our various sites throughout the country. We always received a top class service, with HAG going the extra mile by providing advice and guidance with any project we were involved in. We had piece of mind that they are always there in the event of a problem, whatever time of day.The service & shutters they provided with of the highest quality and I would highly recommend them.

A diificult shutter situation, a bit of a saga really - but when push came to shove HAG came through with flying colours. They must have lost money on this pre-quoted and pre-paid job - but they honoured what was promised engendering client loyalty and respect. Stuart and Darren were diligent to the end. Exceptional, with great Teamwork between Office and installation.

Required a quick response as the roller shutter door would not shut. I was in Portugal, estate agent showing the buyer around the property. Hag arranged for an engineer to call within the hour and the problem was resolved. Very pleased with the response.

We've recently used HAG for our Roller Shutter and Fire Doors. They've been a customer of our for a long time, so it was an obvious choice to contact them for our needs. We feel the whole process was handled with professionalism, the utmost care and in a timely manner. HL Training Services would like to thank the HAG Team for all the hard work and man power put into making this job a success - thanks! I've attached a copy of Sliding Doors (Before), HAG at work (During) and the finished product of our roller shutter door to show how this improved our appearance too.

Highly recommend HAG for any call out work.We had an issue with our customers roller shutter - Marie was very polite, helpful and efficient at getting an engineer to site within 24hours.No hidden costs, HAG has definitely secured our future business.Jamie

Today had my electric garage door put in. I was out all day when it was finished the fitter called me to see if I was happy. Unfortunately I couldn't get back in time. When I got home I was very happy did a fab job left no mess.i have used hag on many occasions as I was friends with the old owner Tommy dun who sadly passed away. He would be very proud of his company many yrs on.Fantastic all round company second to none thankyou