Millington Travel Hinckley

Wonderful experience and the staff are excellent I would recommend this travel agent to anyone

Booked our New Year Break with Jet2 through Suzanne at Millington Travel for the extra service of negotiating the COVID rules.Suzanne has gone above and beyond in keeping us informed and advised on the changing regulations even contacting appropriate people pre store opening to give us information as soon as she could.So pleased we took the decision to use Millington for our holiday bookings, feel so much more at ease that we are being looked after well and are not just a number. Suzanne shows she really cares about her customers and can't fault her professionalism and customer service.Will be using them again from now on.

Went in twice Wednesday to ask about a holiday and changing pounds to euros. First time went in there was 2 staff working who were both busy with customers and again later the second time hence I waited about 10 mins each time to be dealt with. Issue was I got no acknowledgement from either staff both times or even asked to sit down and wait or ask about what I wanted! No interaction at all so needless to say left and went to Thomson/Tui around the corner who were more than welcome for my business!! Millingtons need to up their game on customer service!!

Sandra and the rest of the staff are very professional and well educated of the travel industry. Nothing is to much trouble and all go that extra mile to make sure your needs are met. I've booked several holidays with them going well past next Sept 23 keep it up girls u will have my support for many years to come.