Dŵr Cymru Welsh Water (Tŷ Awen)

No phone number

I moved into a one bed flat on my own. I was being charged £50 a month for my water per month despite all my neighbours paying £27 on the same land and builds (the average price per month), and nothing could be done to change it. I spoke to several people to try and get this corrected all which refused to help, and were rude.The bill for this company was originated in 1990 and has not changed since which is no longer appropriate for several properties, however refuse to change because they make profit of this despite claiming to be a non profit company.Shame on this company.

Seeing some of the reviews for Dwr Cymru / Welsh Water it saddens me. First of all everyone that I have encountered has been brilliant and work their socks off to help its customers. Yes some people may have complaints but someone suggesting that a Not for Profit" company should not make a profit is laughable. Profits are used to pay bonuses where employees perform to strict performance guidelines