CR Smith - Double Glazed Windows, Doors and Conservatories

You’d think after ignoring 20 calls they would stop contact but nope. They are very pushy and verging on harassment. The salesman even tried to WhatsApp me.Your prices are insane, not interested.

We had all of our windows and doors (including sliding patio doors) replaced by CR Smith. The work was carried out with as little disruption as possible and to a very high standard.We were able to get dual colour fittings and frames, so we had white on the inside and brown externally, they even changed the fittings so that we had brass externally and silver internally.We went for the light oak wooden frames internally which are lovely. Nothing was too much trouble, the after sales was excellent, they even sent out someone to look over the finished work and to make sure we were happy with everything.I would highly recommended them.

Excellent service from start to finish. The Representative who visited me at home was polite and very knowledgeable. The installation went smoothly and my Windows are beautiful. Would use CR Smith again.

Avoid CR Smith and save time and money.CR Smith in Scotland, sold to me as the best, highest quality replacment windows by the salesman Kyle, assured over and over that they were installing planitherm A+ rated glass, even after the windows had been installed they wrote, it is planitherm glass, until I proved it was not, then they said its the same as Planitherm glass. I insisted I ordered and was sold / bought planitherm glass, finally they admitted it was not what I bought, but was the same!!When I explained you cannot sell an item claiming it is something it is not, they said we are allowed in the contract to change the glass for anything better. But its not better its the same, as you just stated. It was miss sold.This was only the start, six of the 12 windows leaked, they blamed the roof and anything possible, now they have been all taken out and refitted, no leak, so far. Sealed units with dirt inside the seal had to be replaced as well.The mitre joints look like a child with a blunt saw cut them, CR Smith offered to repair, yes repair my new windows, I allowed one trial repair, that made it worse, even the fitter told his boss, they all need replacing.Measuring was wrong, vents too high on windows, stiff to open, terrible finishing externally, lead flashing on upstairs windows done wrong, the list is endless, but to compensate they said we will sort out two small windows and do a good deal on the last french doors, good deal, it was nearly double the price in the contract, they refused to give an break down or details.When I showed the manager the CR Smith contract he asked could he take a photo of it, as he had not seen it, surly CR Smith have copies of their own contacts!!Years later this is still not resolved, I could write a book on the fiasco's of CR Smith, 273 e mails to date, yes that is right 273 e mails and still not sorted out, the staff leave and no one checks the e mail, so you wait weeks to find out, that e mail is no longer is use. Managers make an appointment, no show, then they send a photo of the house they went to, wrong house!! surveyors turn up, saying no idea what I am here for!!Most of the engineers seem great, but appear exasperated at the company they work for, they make appointments turn up, and say, that will not work, or without the materials they were supposed to come with.Thinking of new windows or doors? if you want my advise stay well clear of CR Smith, I wish I had never heard of the man in the blue and white van.

We had all our windows replaced by CR Smith. The work was carried out quickly and efficiently. The quality of the Lorimer windows were of a high standard. Installation was so competitively priced that we had a new back door fitted as well. There is also a very reliable after-sales team.

Only interested in large jobs. If you just want a bathroom window replaced they give you an appointment but just won't turn up.

We had our windows replaced and a conservatory added to our house and we also had the windows replaced in our previous house and patio doors fitted by CR Smith. We have been more than happy with their efficiency and products and their after sales care is very,very good. We have recommended them to friends and neighbours and if we move again we would be most unlikely to use any other company. Thank you.

I recently used CR Smith Fix to repair the windows when I moved house. I was very impressed by their level of service and kept well informed throughout. The workmanship was excellent and i'll be using them again in the new year for further home improvements.