Venetian Marina

Great Marina, excellent Chandlers Diesel one pound a litre, tried a breakfast while I was there unfortunately, it was overcooked apart from that it was a very comfortable cafe. Just revisited unfortunately the chandelier has closed.

Great place to call in for some lovely food and service and not just a breakfast, sit back and relax watching the narrow boats go by.

I would not recommend using Venetian Marina for selling a narrowboat for two reasons. Our old boat was for sale with them. It had been for sale for a week when we received an offer. They needed to start our boat to move it for a survey, the boat would not start. We were told that it needed 2 batteries and a isolator switch, they said that both batteries had been tested by their engineer and they were both gassing and were dead. Previously we had explained to them that the boat needed starting using the heater plugs, especially if it was stood for a short while. They said this was common with most boats and chose not to look at how to start our boat with us. At this point in time i thought that they had flattened the batteries by trying to start the boat incorrectly. Begrudgingly I asked for a quote for the batteries and isolator switch, this was late in the day, so I was told it would be the following day when I received the quote. The next morning, they called me saying that the boat had started and the batteries were fine! So, day 1, ( according to their sales staff and engineer) the batteries are gassing and were dead, day 2 they work fine! I'm not an engineer, but I know that dead batteries don't miraculously recover over night. On a positive note this saved me paying for 2 batteries that were not needed. They told me that the boat still needed an isolator switch and they had a 2nd hand isolator switch that they could fit. I agreed to this, £5 for the switch and an hours labour to fit it £66, was the total invoice.Secondly, after the boat had sold, we needed the bill of sale that shows the new owners details so that we could cancel the boat licence on the CRT system. Venetian marine sales staff had posted the bill of sale to our home address, we asked them to email it to us because we were away on our new boat and would not get to see the post until we got home. They would not email it, quoting GDPR as the reason why not. So, we can have the new owners details by post, but not via email! We called CRT who were really helpful, they cancelled the licence for us and arranged the appropriate refund.What should have been a simple process became over complicated and created an unnecessary and unpleasant experience. On the whole a poor customer experience.

Great Marina to stop at, friendly and helpful staff, no rush and extensive stock. I believe the cafe is good too

Large narrowboat marina with large moorings and an equally large sales business.Other associated businesses on site to service all aspects of narrowboat living/travel.Also has a great little café with both indoor and outdoor canalside seating.

Venetian Marina is the sister Marina to my residential Berth and the place where I bought my boat, Whilton Marina. I was passing by and wanted to take a look. It looks very neat and tidy and had quite a lot to offer although the café was closed due to illness when I visited. I had a small problem with my stern gland but Nigel sorted it out and everyone was so nice, friendly and helpful. I also managed to get a Tesco delivery and fill up with diesel. I would highly recommend this marina.

This place, the team, the facility’s are all amazing. We have been a few times looking for a boat, we still haven’t found one but we will be buying one from here. The buyers pack and advise gives so much confidence that your in safe hands.

Dee's Venetian Tearoom is good for a decent pot of tea and I had a sandwich of lovely well-done bacon.Very nice.