Hot Flames

Food is delicious and very generous portions. Their veggie calzone is sure to beat any Italian restaurant. They have kids menu. Staff was kind and service was quick. Cash only if you order on-site.

Order from hot flames quite regularly due to the high standard of food. Oh two occasions we have experienced rude staff members! 1St bad experience ) ordered for pick up and asked for no cheese with garlic bread pizza. . . Collected order and cheese on garlic bread pizza! EVENTUALLY order rectified after speaking to 3 different staff members and Rudely spoken to. . 2nd bad experience ) asked to place a order for delivery, spoke to staff member who didn’t have very good English and very rude stated my postcode and told we lived to far away after explaining he has misheard my postcode numerous times the staff members hung up. Called back explained I lived up the road and was hung up on again. After attempting to call back on my mobile but to have been blocked My husband phoned back on a different mobile number spoke to another staff member and order was accepted for delivery with noIssues. . 3) tonight 25/2/22 ordered food at 18:57 for delivery and advised 45-50imutes (no problem) rang back at 20:37 asking if ‘h order was going to be much longer. First I told it had just left, I then asked roughly how long it would be and advised we had not ordered. Gave our address and order number and said I had spoken that the person who I was now on the phone with and was told ‘no you haven’t ordered with me, you phone wrong number’. Had a repetitive conversation of how I had ordered, reiterated my order, Read the contact number I had rang, gave exact time and length of phone call only to be told no you are wrong and phone was cut dead. Within 3 minutes there was a knock at my door and ordered was delivered (2/3 meals correct), rang to ask them why them why they said we had not ordered when our order and just turned up and to inform themOne meal was wrong by lo and behold my husbands number was blocked. So had no way of informing them that my order was actually delivered, despite them saying we had not ordered and that they had got one meal wrong. Such a shame as despite the awfully bad customer service the food is actually delicious. I would say I would order again but sadly my 2 mobile numbers are blocked !!

Kebabs are great pizza was worst I have ever had tasted like it had a whole pot of salt on eat and the meat feast had hot dog sausages on it not proper ones

I’m appalled with this place the food was cold and when it was taken back the staff were really rude especially Fred he just didn’t have time for us I would not recommend this place to anyone absolutely disgusted

Best fast food place I've ever eaten, ain't had a delivery for years, this place is just another level, everything cooked to perfection, thank you

I have no issue with the food quality or delivery time. Every meal has been hot, exactly as I ordered and tasted good. However £3 delivery charge and £1 admin charge (booked on line) is really quite expensive.

Good shewarma roll but not so great staff.Had lunch during breacon beaken park visit

As good as fast food can be! Open late hours, which was lucky as we finished our Waterfall Country hike late and stopped here to pick some comforting pizza and kebabs. We were very well served, staff are helpful and generous.Just remember that it's cash only!

Nice enough kebab house!Chicken strips were tasty, burger was good (although they forgot the cheese), decent mixed doner. Lost a star for charging delivery and 'service charge'.....the service is the food, of which is already paid for. I'd use them again but I'd check the delivery charges of other locals first.

First time for us to use this restaurant and we weren't disappointed.The staff were great with us and provided an excellent service.There was a large choice menu of different meals' drinks' and dessert.We had pizza It was beautiful The garlic n herb sauce that came with it was stunning and plentiful.Highly recommend for a take away night" ❤️Xx"