Upper Crust Liverpool Lime Street

Can’t fault the staff very friendly and attentive. No awareness of any nutritional values or advice if any allergens? So many unclean tables and rubbish lying around. Counter could with a revamp as infection risk with wood and flooring behind counter needs sweeping often. Not nice seeing the debris in the floor. Can appreciate the fast service and takeout but while diner is lacking atmosphere and ambience. Windows are height cleaned obviously not good upper rust if you want to increase trade.

Kim and Lauren where really friendly and even helped me decide what I wanted and even gave me the best flat white crust has ever seen

What happened to the bread?!? The baguettes are equivalent to a shop bought part-bake: no chew, no fluff and minimal crunch. Very disappointing.Service was great, atmosphere as you’d expect for a busy station.

Super tasty freshly-toasted baguette, and great service with a smile. Seating areas lacking ambiance but not a problem if you're only needing a speedy lunch to take away. As a newly diagnosed type 1 diabetic who takes insulin I was very disappointed to find that there was no nutritional information available in-store or through their telephone customer service line, so due to that it is unlikely that I'll return again anytime soon, despite the really good service.

This place has very low maintenance; I was freezing inside the store rather than in the train station. There is no heater in the store. I told one of the staff members to close the door because it was freezing, but she refused to do so. The products are expensive, but they couldn't afford a heater for this weather.

Carl and Rachel were really lovely. Made recommendations about which buns I might like. Pleasant atmosphere. Exceptionally nice efficient service.

Josh was amazing. Give him a raise and get him training all staff. Such a nice manner, really friendly and great service.Standard upper crust aside from that really. Nice and clean, good baguettes, quick service.Josh's service is the reason I've taken time to write this. I hope if you go to upper crust that you also get to meet the wonderful Josh.

Enjoyable freshly made food. Expensive for what it is, but they have a 50% deal that you can use multiple times which makes it so worth it! Rachel is lovely.

It's more what didn't happen!We ordered baguettes, which we wanted toasting. The first one's were burnt, so we had to wait for more to be toasted.Our friends had the same issue.Then there were no serviettes. Overflowing bin thing by the sugar and stirrers.I went to take the lid off my americano coffee to add sugar. The coffee had obviously been filled to the rim, which meant it spilled all over my hand, the table and down me.I rushed to the counter to get some first aid. The staff didn't have a clue what to do, and looked completely panicked. I asked if there was a sink with running cold water to be told no. Which I knew couldn't be true because of health and hygiene requirements (*)(*)‍♀️Then I asked if they had anything for burns in their first aid box. Only to be told no. I was completely shocked because again is required in all first aid boxes, especially when they have ovens, toasting ovens and hot drinks!I ended up using my own small bottle of water to pour over my hand, which wasn't really cold enough to do much.When I complained about how appalling the situation was, I was told they are short staffed. Not a good enough excuse in my book!Eventually, around 10 minutes after scolding myself, a young man appeared from Starbucks across the station concourse, and took me straight to the back so I could run my hand under the cold tap. The cold tap the Upper Crust staff told me I couldn't use. There wasn't any blue roll so I couldn't dry my hand.Which made me wonder what the staff had dried their hands on (*)(*)‍♀️He was so apologetic about what had happened and said he better take my details.While all this was going on a second lot of baguettes were burned, causing an even bigger delay. (*)(*)‍♀️I felt the staff lacked basic training and manners.I work with kids and even I have to take first aid and food hygiene regularly. At least one member of staff should be first aid trained.I'm glad it wasn't a child that was scolded, they would probably have been permanently scarred, mentally and physically, and a nightmare for the parents.I really am appalled by the whole thing!I didn't even get offered a refund

Kim provided an amazing experience, that made me feel so welcome that I decided to sit in to eat. The food was lovely despite the price