Austen & Blake Chester

I had a wonderful experience with Kieran at Austen & Blake! I was in a rush to find the perfect 60th birthday gift for my mother, and Kieran went above and beyond to assist me.From the very start of our communication, Kieran was incredibly responsive and attentive to my needs. He patiently answered all my questions and provided valuable insights into choosing the right jewellery.Kieran's professionalism and dedication to customer satisfaction were genuinely outstanding. The entire process was made so easy, and Kieran's friendly and accommodating approach made me feel confident in my purchase. I would definitely recommend Austen & Blake.

Kieran provided an excellent, friendly service and was a pleasure to deal with. I first made a query on webchat and then discussed my custom order on a call. The process was made very easy and all questions answered quickly. Highly recommended.

Was purchasing my first pair of diamond earrings and Talia, was lovely, I came in to visually look at the sizes and she was great and was able to show me all sorts. Then when purchasing I was still indecisive yet she was amazing and said I could exchange them for a different carat so I didn’t have to worry. Absolutely amazing customer service more stores should be like this! I’ve recommended to friends and family and some have them have ordered to. Will be purchasing my diamonds from here going forth!!!

Kieran went above and beyond to help with my order! He was a massive help and made the order go through very smooth even when problems arose with finance, Kieran reassured and found the best solution for us to go forward. A great website and even better sales team to help with the sale

I am absolutely delighted with the service I received. Kieran was very friendly, honest and respectful and had sound knowledge of the products. With his help, I was able to choose the perfect ring. Very pleased!

Talia was really helpful. I used other website browsing companies for a ring and it was a hard sale from them to buy straight away without any support. Talia was really helpful and helped with pricing and working with my budget. She also helped making it a process of gathering the funds instead of constantly waiting for her to respond to me and making it a waiting game from them.As I proposed in New York, Talia was also helpful in sending good spots to propose in. A really good experience buying the ring which I love and so does the new fiancé. A shame it was over email as she was a lovely person to talk to so can only imagine how amazing she would be in person.

After getting engaged, my partner and I booked an appointment with Kieran at the Chester branch to find the perfect ring. We worried we might feel a bit out of place as we didn’t know much about diamonds but Kieran was super helpful, clearly very knowledgeable and very approachable and answered all of our questions in a very professional manner. Would definitely recommend A&B and thanks to Kieran for being so helpful!

Kieran helped me to get an engagement made up and was infinitely patient with my changing requirements. Nothing was too much trouble and he is extremely responsive and knowledgeable. He added so much value by providing the benefit of his experience and exceeded my expectations by getting the perfect ring back to me ahead of the expected date.The end result was an incredible engagement ring which she can’t stop looking at!I visited a number of jewellers when I started looking at rings but didn’t receive any of the warmth or enthusiasm Kieran displayed from any of them.We will definitely be returning when we come to getting wedding rings made up! I cannot recommended enough.

Making a purchase such as an engagement ring can be a daunting experience but as soon as I engaged in conversation with Kieran I was put at ease my questions were answered and I was filled with overwhelming reassurance that not only had I found the right place to transact but the right person to transact with. Whoever signed off on Kieran being employed should hold his head high and sleep easily knowing they have a superb salesman working with them. An absolute shining light in the modern world of sales and a shining example of how to do everything perfectly. (Kieran has not paid me to write this I am just one very happy customer who felt he deserved the right feedback)