Pompey Health & Fitness Club

Friendly staff at reception and cafe. Lovely clean, light and airy pool with the added luxury of a steam room and jacuzzi. Sometimes busy at adults swimming times but not so as you would notice. A good place to join!

A lovely pool with good facilities. Shame that membership is so expensive, it is probably worth the cost but out of reach for my pocket

above and beyond customer service, top tier hot chocolate from sam, extra points for garnish, would give 6 stars if i could :)

The Gym is nice, good ambient and lots of space. there is lots of Fitness Equipment such treadmills and so on. You also can Swim or play Squash. It all depends of your use actually , the prices are around 39 quid per month on 12 months contract and if you need to cancel you need to give them 3 months notice what is not so good. about the equipment they are new and well maintained I just do not give them 5 stars because I thinks they could provide more Equipment Variety instead of those treadmills that no one uses. But is a good place to workout . Plenty of shower area and toilet space. the pool is good and not too busy.

I often use the swimming pool at the club and I love them! The pool is warm and kept to a very high standard. The changing rooms are always spotless and the staff are very helpful and friendly! They offer great classes for children learning to swim also. Would highly recommend

AVOID AT ALL COSTS. Worst experience I've ever had at a health center. I was mis-sold a membership as I was told the facilities could accommodate my medical/disability needs. When attending the the class. It was not suitable and didnt support my medical needs as promised and i was unable to use the facilities. I was given false information. I was then treatened that I had to make the monthly payments even though they admitted the membership was mis-sold. Very dishonest company. They even threatened that if i didnt pay they would send a debt collecting agency to recover costs. There are far better health centers to join in portsmouth as ive now discovered that are honest and helpful without the rude threatening staff that has better facilities that can accomadate disabilities and are much cheaper. I recommend going anywhere but Pompey Health and Fitness center. AVOID AT ALL COSTS.

I have been at this gym (when it was Roko) for over a year and just cancelled my membership. It was a good gym, very underwhelming classes but overall nothing to complain about. They just underwent a refurbishment of the gym and the customer service during this month of closure has been absolutely shocking. They tried to charge a £5 fee to suspend my membership when it was closed, to which I sent several emails protesting against and were all ignored, instead responded to with generic blanket emails which weren’t even relevant to what I’d been saying. They did at least not charge me that, however I have since also sent emails about cancelling my membership since I wasn’t happy about the customer service, which also were ignored and answered with generic irrelevant replies! The lack of response and customer service has been really shocking and everyone I know who attends is having a similar experience, you expect more considering the cost of this gym. It’s unprofessional.

I would like to mention that this gym is by far the best gym to go to and the staff there are also exceptional. I would particularly like to mention that Julia one of the staff members who is a lifeguard was very kind and helpful, was very approachable in a situation and helped and assisted me with whatever I asked her for promptly. I would definitely give her a five star review.

Honestly… where to start. (1 star is generous)Firstly, I’d like to say that myself and members of my family have been at Roko for 10+ years.The spa was closed for an extended period (over 18 months and before Covid started) with no reduction in monthly membership rate. Communication was awful during this period, maybe an email from management once every few months.The new spa which has now been relocated to the pool area is ridiculous and appears that no thought has been put into the design. For example, despite the spa being a “no under 16” area, the jacuzzi is literally two steps from the childrens splash pool. There are no showers in the immediate area to wash after being in the sauna and steam room. No water dispenser to top up water bottles. You can’t make this stuff up.Locker rooms also under refurbishment and have been since the beginning of June. Barely enough space for 8 people to get changed.Furthermore, the remaining squash court is being closed with less than two weeks notice. Members given the option of “leave or deal with it”. Also, the squash wall has a huge chunk missing in the centre which makes it difficult to play, the management couldn’t even be bothered to do a simple patch up job for the members that use the court.Gym equipment severely outdated and machines constantly broken for extended periods of time.Do not sign up to this gym. Multiple better options in Portsmouth.

Took my son to his first swimming lesson on 25th Feb, receptionist was very efficient and friendly and facilities were very new and clean. The swimming teacher was also very friendly and my son warmed to her immediately which is saying something for him! Overall it was a very positive experience of a very lovely leisure centre.