Pitacs Limited

The worst company out there they couldn't deliver a radiator to site on time if they tried .They send incorrect sizes as well instead of letting the wholesalers know .You have caused me so much stress its unbelievable.

Incredibly unhealthy work environment from stories I have heard.The lighting products under Time LED appear to be incredibly poor quality. I tried contacting to discuss faults, however never received a response.Overall does not seem to be a well functioning business. Communication is lacking with customers. Product quality is not there. Will certainly not be purchasing anything from this company or its sub-brands again.

Bought an Ultraheat radiator from Costco and during installation one of the attachments for the radiator was damaged beyond repair. I contacted Pitacs directly and they arranged to send out a replacement free of charge the same day. Great customer service!

18.11.2019 if there drivers are suppose to represent the company. Then there is little help for this company. Followed LF19HMW last night along the A5 in Milton Keynes and Hockliffe around 5.30pm and it was cutting everyone up swerving all over the road and everything. That just sums it up.

Avoid the products these guys sell. Cable are cross knotted and lots of other problems. Really held my project back. Hope they either fix up or close down.

I recently contacted Pitacs (and the reseller Inspired Heating) regarding the catastrophic failure of two Aeon Twister radiators I had fitted in my home as part of a kitchen renovation in 2015. I was taken aback by their complete lack of empathy and interest, demonstrating that the Pitacs 20-year guarantee has no effect whatsoever in terms of protecting the customer after the sale. I thoroughly detailed the circumstances surrounding the failure of the units, one of which had burst off the wall and fallen to the floor, and the effect that it had on my home including furniture damage, significant cost and disruption with the need to open the wall and replace pipework, and the inability to heat my home over Christmas. I canvassed the opinion of the kitchen installer and plumber who agreed the units were twisted/contorted and that this would make reaffixing the units securely and ‘water tight’ almost impossible. These are not circumstances I expected to be left in after paying almost £2.5k for them only 5 years ago.I contacted Pitacs to invoke the 20-year guarantee as the radiators had been affixed securely to a dwang on the outside of the plasterboard, in excess of their own fitting guidelines. Having received the curt and factually incorrect response to the effect that the units must have been fitted incorrectly, I asked for a representative to visit my property to view the radiators and the wall/mounting. I expected a proper assessment before any arbitrary decision to ‘wash their hands’ of the matter. As consumers, we are aware that in many situations unscrupulous companies will seek to deny or invalidate a guarantee to save cost but I am truly shocked on this occasion. Their conclusion that ‘therefore unfortunately we cannot accept liability on the grounds of the radiator being mounted without the adequate reinforcements needed for the size and weight of this radiator’ is entirely erroneous. It defies logic that Pitacs could come to this conclusion without having made any enquiries as to the actual means by which the radiators were mounted! This lack of enquiry and rush to deny liability is further testimony to the fact that the Pitacs guarantee is simply a marketing gimmick and is not a genuine attempt to protect the consumer. I have since found a reseller who advises that 'Please take care when fitting to plasterboard walls as the Twisters can pull on some brackets whilst pushing against others. Due to the nature of the design under high temperature the product can try to straighten itself out’. No such warning is evident either on the Pitacs website or the Inspired Heating website. Despite this, my plumber and joiner worked together at installation to ensure the radiators were affixed securely due to their size and weight. Not only did we not attempt to affix the Twisters to the plasterboard but a custom-made MDF board was affixed to the wall to try to ensure a completely secure fixing. I cannot begin to see how this can be viewed as inadequate as it goes well beyond the Pitacs own fitting instructions. The Pitacs fitting instructions clearly do not go far enough to describe to the customer the ‘pulling force’ of the radiators and the precautions that should be taken as a result. I now have two radiators that are skewed and do not sit straight on the wall.It is unacceptable that Pitacs should deny a reasonable claim without any investigation. These radiators were fitted as part of a £75k kitchen installation with the best of professionals and I remain firmly of the opinion that these units are not fit for purpose. I have a kitchen installer, and joinery and plumbing firm representatives who will testify to the secure nature of the fixings and their shock that this has occurred. I cannot contemplate that Pitacs would take such a cavalier approach to their own stated warranty. Yet again the consumer has to bear the brunt of poor workmanship and ineffective aftercare; my last e-mail and voicemail message to Ianessa at Pitacs explaining the above remains entirely unanswered.

In the process of getting a replacement radiator after the original was damaged on delivery, update on progress to follow .... will post again on the result of:1) Customer Service2) Efficiency3) Wriggle or replacement

Absolutely shocking company. Uncontactable by phone. Line disconnects immediately. Absolute rubbish company.

Had to wait a bit after my booking time but once on a bay quick tip and was early for my next job

27/4/23 do not use this firm. I know it may seem i am disgruntled customer but i have written evidence the directors don’t keep their word nor can you trust them. Worst ones are David Cartwright, Mark Kilfoyle, Saffet Kalendar and Chris Moor - please trust me they are all crooks17/2/23 please trust me do not use this firm or its sub standard products. They are very unprofessional make promises and don’t deliver and don’t return calls or reply to emails4/8/22 almost one year trying to get this company to resolve issues with my radiatorsAvoid buying products from this company. Customer service disappointing but worse of all their products not fit for purpose. Purchased 9 Bombe radiators that make so much noise and they have now completely blanked me despite acknowledging a manufacturing fault in writing! This is a very unprofessional company.