Nuffield Health Cambridge Fitness & Wellbeing Gym

The personal trainers show no regard for other customers on the gym floor. Yesterday I went to the gym in my lunch. One trainer had the music so loud for 2 clients, I could not hear my own music in my headphones. And then he started a beep test with another client, again at deafening volume. When I asked another trainer if he could turn it down, the response was basically 'no', totally unhelpful and quite rude. They could easily do the beep test and run classes/train their clients, without ruining everyone else's visit to the gym. Everyone has headphones on but it's no good if the noise is so loud you can't hear them! I've edited this review from my last complaint also about the trainers, one of which was inside the gym clearly ill and coughing and spluttering every few minutes. I joined the gym to get fit, not to get ill courtesy of the gym staff themselves. Staff should not be on the gym floor when clearly unwell and symptomatic.I think the management should speak to their trainers and remind them of a few courtesies to normal gym users, but I suspect nothing will happen as my last review took 6 months for a reply! Customer service is seemingly lacking at Nuffield in all areas.

Nuffield Health Gym Cromwell Road Cambridge: Not an intimidating place, hooray. People of all ages from mums and toddlers, teenagers, adults and the mature are here! Good all round gym, with swimming pool and spa. Facilities for changing and refreshments catered for. Very good knowledgeable staff, all there to help and do not mind being asked. There are regular classes if you download their app and book into whatever you require. Those with disabilities or health problems don't be intimidated as there are people just like you there. Good Parking facilities and disabled bays. This is definitely a gym l like

During the 5 years I used the gym standards consistently dropped, facilities available lessened, towel service stopped, maintenance of equipment decreased and the price still went up. After clarifying the notice required to be one month with two team members on separate occasions I'm now being chased for a full calendar month after I stopped using the gym. Terrible management and abhorrent practices. Disappointed.

Gym is ok. Other Nutfield gyms have staff on the front desk that always greet you with a smile - something that is never done at this gym. The cleanliness standard has definitely dropped in the past few months. If you go in the evenings it's far too busy to use the gym floor to do your own thing. It has a good range of equipment.

Just joined as really liked the gym but some of the front desk staff have been absolutely rude to us! Really feel like customers should be treated with more respect and politeness. Front desk staff really sets the tone for the rest of the gym so would be nice if they were actually welcoming and polite! Decent gym otherwise, but given how I felt entering the gym twice in a row I’ve had to give it 2 stars.

Update 26/7/23: I have cancelled my membership, although due to their policy I have to pay for the whole of August still. I doubt I'll be re-joining unless they do a significantly reduce priced gym only membership.It's gone downhill. Still, quite a lot of equipment (when it's operational) but things like the spa pools being decommissioned (2 out of 3 no longer available), free towels taken away, reduced cafe opening hours... All starts adding up and the membership fee just keeps increasing.I would love if they would offer a gym only membership at a reduced rate. I don't use the classes (can never get on them anyway) and now the spa pool available is the cold one I don't bother with that.An idea for Nuffield to consider. Had this at my last gym (i.e. there was the option to have gym only, gym + pool or classes, or all 3).Will see how it goes over the next few months but I might not be member this time next year.

Had my towel stolen for the second time in the spa area. Just not something you expect in an establishment like this. Leave your personal belongings in the lockers even your towels.

Good facilities. The gym equipment should be changed or serviced as some of the machines in the gym show significant wear. The gym gets absolutely packed during peak hours and you will need to queue to use a machine, nonetheless it has a good range of machines. Some of the staff is very unfriendly (Esther Boyson at the reception in particular) and they seem unwilling to help or bothered if you ask for something. They also don't give guest passes on a regular basis and you need to pay £15 for a single use guest pass.They have now permanently closed 2 out of 3 of the spa pools, did not offer any discount or compensation for reduced service and still increased the prices of the monthly memberships. They don't really care about the customer service and experience, it is just shameful. Better service is expected given the price of the monthly membership.

Actually a good value gym compared with other Nuffields like Oxford (which is almost double the price but is poorer in many aspects). Decent range of facilities and the sauna and steam room are kept at surprisingly proper temperatures and roomy. The only drawback for me is that very occasionally the cleanliness is not up to standard but this appears to have been fully addressed recently.

Good service. Attractive discount. Shower after work out in gym, sauna, swim, steam room, sauna, change, have a good day. Approx. 1.5hrs to 2.5hrs per visit.Life is busy so I go less than I thought I would. But when I go, no complaints. My time restraints aren't the gyms fault.