St John & St Elizabeth Hospital London

I would not recommend coming to this hospital. I did not have a good experience here. I had 3 bad experiences with outpatient doctors in this hospital who either didn't care or made false promises of getting in touch which never happened. And the radiology department here failed to find an issue that was discovered at another hospital within 1 month. Staff on the phone were not great either, there were some staff who were quite rude when speaking to reception on the phone. On one occasion I asked a member of staff where the outpatient section was and they said they didn't speak English. I would not advise anyone to come here. There are much better hospitals in London.

I attended the Urgent Care walk-in clinic. Reception area was clean, spacious and cool. Staff were very friendly and explained costs involved for a consult. No other patients were there so I didn't need to wait to be triaged by the nurse. She took my BP, temp etc then looked at my injury. The doctor had a check to make sure it was okay to re-dress.Fee stated was £150 but due to really only seeing the nurse, the visit only cost £85.After having gone to A&E at the Whittington at 2am and being told there was an 8-10 hour wait in the dirty waiting room crowded with other patients, I was more than happy to pay for the amazing care at St John & St Elizabeth

I should preface this by saying that both my friend and I are international students from Latin America. In appearance, everything was nice, people were very polite and helpful, but the appointment was at 7:45 PM, they left us waiting until 9, and all the doctor did was give us a sermon about how we didn't have the money to be either admitted or getting the actual test that my friend was looking for. My friend has insurance from Mexico and he wouldn't accept it either. Then we were sitting downstairs, trying to figure out where to go from now, and the doctor came back just to continue the sermon about us going home that very instant. We didn't feel welcome at all after that. I admit we weren't wearing our best, on account of having been hospital hopping trying to get her the test she needs to get an operation, but this clinic gave us the worst experience so far. Doctor also said he would help my friend get an appointment at another place, do you think that has happened yet? Not a peep. We ended up going to University College London Hospital, where they made us wait, but nobody looked down on us, and at least they're helping her now.

Excellent services. The doctors were empathetic and treated me with a high level of care and high-quality treatment. I will go back to this hospital for any future treatment. Highly recommend it if you want to be treated right away and given the appropriate care.Thank you again!

I recently had an appointment with Mr Ravinder Natt and I must say that he was extremely professional and thorough during our consultation. I would highly recommend him to anyone in need of an ENT consultant. I would also like to mention that I had a lovely experience with Marsha from the contact centre. She was very helpful and managed to arrange for an appointment for me that same day.

Excellent service and hospital experience here. From admissions to the care and to aftercare and finance follow ups - everything happened quickly and smoothly. I decided for the surgery and within a week, all pre-op tests were done, all finance aspects done, and surgery took place. Nurses were very caring and gentle, including longer term follow up help. The finance team helped find the information they need ensure my account was settled accurately. The housekeeping team changed my sheets twice due to the side affects of my surgery. Overall very impressive experience and happy to recommend this hospital for care.

We have been four times to outpatient department 1 over last year and I don’t know how your reception staff can be any more rude. They never say hello, let alone smile or make you feel welcome. Consultant is great, but please teach your reception staff some basic manners.

I broke my left wrist when on holiday abroad in May earlier this year. It was a bad fracture (the bone was shattered into different parts) which required emergency surgery the next day to install a metal plate and screws. After I got back to the UK, I saw Mr Elvey (one of the UK's top orthopaedic hand and wrist consultants) at the Hospital of St John & St Elizabeth who was initially concerned that I would need further surgery but after another X-ray and a CT scan, he established that that wasn't the case and he suggested I start physio with the physiotherapy unit at the hospital which Mr Elvey said was very good.So I had my first physio session (one hour initially) with Andrea in the hospital's physio unit about one month after the surgery. My wrist was extremely stiff at that point and I had a very limited range of movement - both up and down and also rotating. I was very worried that it would never get back to normal and would affect me for the rest of my life. Andrea was really brilliant - he spent lots of time reassuring me that the issues which I had were normal, he explained everything and answered all my questions, reassured me that I couldn't damage my wrist by doing anything and I should start hand exercises which he demonstrated. Subsequently, I saw Andrea again for futher physio sessions (each half an hour) where he checked my progress, always encouraged me in a very positive way and changed the hand exercises as I got more familiar with them.I saw the consultant, Mr Elvey after I'd had two months of physio with Andrea and he was very surprised (in a good way!) with how well I'd progressed. He wrote to my GP to say I am delighted with his progress.". Recently

I had an outstanding experience at this place! The customer service was top-notch, and the staff was incredibly friendly and helpful. The facility was super clean, and they had some of the best equipment I've seen. I highly recommend this place – probably one of the best in London!