DJ Alexanader - Aberdeen

If I could give 0 stars I would. We’ve had a leak in our flat since September 2022 and there has been no internal repairs done. We have had 3 property managers now within a year as everyone just seems to leave. Very rude staff on the phone, particularly Samantha. Would not recommend anyone to rent a flat with this letting agency.

AVOID STONEHOUSE if you are renting a property! They will try to deduct ridiculous amounts of your deposit without explanation and stop answering emails once you leave the rented property. During my tenancy, they were pretty slow to solve minor issues. At the end of the tenancy, I paid £300 for a professional end-of-tenancy cleaning service that included carpet cleaning and a 7-day guarantee to go back and clean any issues raised after the final inventory. Some minor issues (e.g. dust on sockets) were raised. As the inventory returned within the 7-day policy, the cleaning company and I tried to contact Stonehouse (I sent several emails to Paige Wilson and even to Aileen Merchant, the managing director), and they never answered our emails and calls. They wanted to deduct £260 for cleaning" the property. I don't believe it ever happened

I had a great experience with this letting company. Gill is a lovely agent, who is extremely efficient and helpful. She made the process of getting my flat super easy and fast. Gill was even emailing me out of her working hours to keep me updated about my flat application. I really appreciate all of her help!

I highly recommend Stonehouse Property and I personally had an all round fantastic experience.Again, my sincere thanks to Maureen for showing me around a couple of viewings and giving me the insights to areas around Aberdeen. It's obvious she loves her job in help people find their new home within Aberdeen.Ask for Maureen when you're looking for your new home or rental, and I guarantee you wouldn't want anyone else.

If it was possible to give zero stars I would. We had the worst experience with Stonehouse. We lived in mould for months with no help. We even had to get environmental health involved. Clothes and furniture were ruined. Stonehouse ignored emails and offered no solutions. We had no light in the bathroom for about a month. Microwave and hob broken and not fixed. At the end of the tenancy they wait until the last day of the deadline to refuse to give you back the deposit. We are being charged for ‘cleaning’ charges and for a door that was already broken when we moved in. DO NOT rent with stonehouse unless you want to live in squalor. They have no care for their tenants health or safety.

Stonehouse are holding my deposit money and saying I may need to pay “cleaning charges” after I left my apartment cleaner then it was when I got it! I was a great tenant, never late with rent and all bills paid. I kept the place very tidy when I lived there but I went out of my way to give it a super clean before I left and have photos to prove it, to be hit with this now feels very unfair and I honestly I feel like they scam people out of their deposit money. By LAW they cannot make such charges.No one in the office seems to know how to help and you never get the same person twice when you phone them.They also tried to charge me £30 for a reference which I refused to pay. I believe what they are doing it illegal. Wouldn’t recommend!

rented a property last year, many repairs were required and took longer than expected to repair leaving me with a very large wet patch at the entrance to my bedroom. on top of this, they were extremely difficult to get into contact with, with the property manager consistently being 'out of office'. at the end of my tenancy i cleaned the flat thoroughly however £230 of my £300 deposit was claimed. costs for cleaning were for small things such as watermarks on the sink or streak marks on the table from cleaning. It doesn't take 6.5 hours to clean some specks of dust and a couple streak marks on a table. In fact, the flat was left to a cleaner standard than when i received it. absolute scam artists, steer clear.

Worse rental experience in my life. We were spend a lot times for calling to refund our money back and receive answers but our property manager totally ignored us . Personal which working there totally doesn’t respect customers! when we left apartments we did amazing cleaning matching better then when we arrived to this flat ! But Stonehouse anyway deducted money for cleaning - 125£ !Scam agency if you avoid them you will saving your nervous system!

Absolutely shocking company! Rented an apartment which I left absolutely spotless and in good order the flat had multiple scuffs and chips all over the walls in multiple locations when i moved in, now I spent 5 hours cleaning, dusting and hovering the flat with other people to what most people would say is as good a job as anyone could do. They then held my deposit until 04/10/23 when I moved out on 27/07/23 and on the final day having had no correspondence from them not once about anything apart from when they tried accusing me of not returning the keys and asking 4 days after my tenancy had ended if I'd moved out yet (i moved out the day before the agreement ended) so I had to send a video which I had already took of me posting the keys in their letterbox. Anyway they have claimed 265 pounds of the 300 deposit 65 of chips and scuffs that were already there and a £200 cleaning fee!!! I have multiple witnesses and a video of the flat in a spotless condition the day I left that will be sent to the Lettings protection service as they're a bunch of crooks trying to steal people's hard earned money. The whole time i was there they never got anything i asked done the boiler still leaked and the repairs that were agreed before i moved in never got done either. ABSOLUTELY AVOID THIS SCUM I DON'T HAVE ANYTHING AT ALL GOOD TO SAY ABOUT THEM OR MY EXPERIENCE OF DEALING WITH THEM!!!Update 27/10/23 - HA HA Stonehouse the LPS are fully repaying my deposit so your scummy hands aren't getting to steal my money!!! I wonder how many people you unfortunately did steal from though...I would strong advise anyone that's thinking about renting through these jokers to AVOID AT ALL COSTS!!

If I could give zero stars I could. We paid for Stonehouse to look after our property and it has resulted in them recommending a tenant that seems to be in trouble with the law. Our flat was completely trashed. Every door in the property was damaged. The carpets has to be replaced. Most times you call the office you will not get the person you last spoke to because they will have left the company. If you try and contact a manager they will just ignore you. I have never been so let down by a service as I have with this one. I wouldn’t recommend anyone uses them if you value your property. All the damaged that happened to our property seemed to have happened whilst there being regular checks to the property and no one reported the extend of the damage to us. We have now just been given an admin fee invoice to pay for £120 and a £450 cleaning fee. (We had the property professionally cleaned before the tenant moved in and it was £120). I have absolutely no idea what the admin fee is for as they have been paid monthly this whole time and not done any of the things they said they would. The tenant moved out in December and we have only just got our deposit back and it’s now June. The only advice I have is to not to use this company.