tlc Estate Agents

Worst agency in London. Rude agents who just keep lying to customers. I have made a viewing of a property in July and for some mysterious reason which was never explained to me, agents started to come up with reasons to deny renting the property to us. No documents were checked, no price was agreed, agent simply did not like us.We have tried to ask them to explain the situation but the only explanation they could probide was that tenants are still deciding if they will move or no. Then they said tenants will be staying, but price has dropped on rightmove making it clearly obvious that agents are lying to us.Michael Cardona Castellanos was an agent I was dealing with - rude and incompetent person, who was ignoring my calls, had no idea about how the parcels are being delivered to the property. All in all no knowlage whatsoever about the property they are renting out.1 month later - the same house is still not rented and on the market. We are a family that is ready to rent it for 3 years with the asking price, however the agents denied is again. No explanation why.I feel sorry for the landlord, who is loosing money because he let management of his house to incompetent and rude people who cannot even explain why they are denied even to rent.

The team is absolutely fantastic. They go above and beyond to help you. They organise events in the community, and they're quick to answer any problem, question, or concern.I was a tenant through TLC for 6 years. Lakeshia has always been extremely kind and reliable throughout, and even after my tenancy was over and after leaving the country. She still took the time to help if and when needed.I'm running back to TLC when I get back to London to settle.

TLC were great to work with on my flat sale and went above and beyond to get us through to completion in a difficult market. Thank you Eloise and Toby for all your hard work! Definitely recommended!

I live locally in Kenway Road, Earl’s Court and TLC manage my property as I travel a lot. They have always been extremely helpful and efficient and act very quickly when required. They are very flexible and cope with unusual requests. I am extremely happy with their service. I have also used the sales department who are equally good. Highly recommended.

TLC were a huge help in selling my flat. A great, knowledgeable and friendly team - thanks so much to Septimus, Eloise & Toby!

Best estate agent I have dealt with - worth their commission fee! After an unsuccessful marketing process with another estate agent, TLC sourced me viewers, handled the viewings and then nursed a complicated sale process to successful completion over several months. Kept me and my solicitor fully updated, always on hand to answer any questions and went above and beyond in proactively tackling issues as they arose - not tightened to just pick up the phone to get things done. Toby was always on hand and willing to help, Eloise did a great job on the initial sales process and Callum was fantastic and showed great resilience in getting through all the issues and getting the sale across the line me. When you are juggling work and other issues, it helps to have an experienced team on your side that both the seller and buyer have complete confidence in.

While TLC has been generally polite and friendly in correspondence, and helpful on occasion, prospective tenants be warned of the following:a. Expect screw ups in simple things like appt times and a lack of professionalism addressing such incidents. My checkout appt was originally arranged for 18 Aug 2023 2pm. On 15 Aug, TLC shifted the appointment to 12-1pm, after speaking with the inventory clerk”. On 18 Aug

Booked to view a number of properties to buy a week in advance for a Saturday.Confirmed that all was good the day before.Upon arriving at their office was greeted by a boarded up shop front, with a notice that they had moved.Assumed this was an honest mistake and called their office to learn that they had cancelled all the viewings. Notice had been given in the form of a random WhatsApp message at 3am which I didn’t see since it was from a an unknown number.The excuse was that the tenants had pulled out the day before. But two of properties were vacant possession.A Saturday morning wasted, £10 spent on parking wasted, but at least I’ve learned to avoid them for the future.Even for estate agents the lack of professionalism was shocking.

The best block manager I have ever had. I have been a landlord for many years and have dealt with many estate agents. Last year, after having had a few awful companies manage the block, the director changed to tlc. The service has been excellent. Candy Williams who manages our block is very professional, efficient and importantly effective. She has managed difficult tenants and lessees, overseen the day to day running of the block and recently managed a huge external decorations project. She is very friendly, creative with good ideas and very good at communicating with us, providing regular updates. All the staff at tlc with whom I have had dealings with have been very professional, helpful and friendly. I have since let my flat through tlc and have it managed by them. I believe it is the company ethos that sets tlc apart from every other agent I have dealt with.

I had the pleasure to meet Toby Churchus, and I am extremely impressed with his exceptional support and expertise. Toby was always available and quick to respond, providing thorough answers to all my questions. He displayed extensive knowledge of the market and guided us with valuable insights during property viewings. I highly recommend Toby as a trustworthy and dedicated real estate agent who will go above and beyond to assist you.