Bridgman Luxury Furniture Showroom | Enfield London

Very very disappointed and unhappy with our Ludlow 4 seater sofa bed. The sofa bed action can be seen when folded away and is at a strange angle so head lower than feet when lying down. Customer service has been slow and uncooperative with us constantly having to chase for updates. We have been made to feel a nuisance rather than valued customers. An expensive but beautiful looking sofa sadly let down by poor build quality, bad quality control and disappointing customer support.Would definitely not recommend.

Easy to order, prompt delivery. The Capri table and chairs is a great product and one of the few metal outside tables we could find that did not have a glass top. This table has tiles with a slate effect and it looks great. Fairly easy to put together although you need 2 people as the tiles are quite heavy ! Overall a first class experience.

My purchases with Bridgman have all been trouble free and prompt. Their products are easy to choose, from their online catalogue, showing beautiful scenes. Easy website ordering process too.Our metal/granite dining set is fabulous quality, still looks like new after a year in the elements. Classy and stylish design too.Our accessories purchases have also been of good quality, arrived promptly, with helpful deliverymen.It is a pleasure to deal with their staff on the phone when querying something ; in fact, my whole experience has been a positive one in every way. How often can you say that ! Thank you.

Fantastic service up to placing the order but that’s where it ends.I ordered a rattan outdoor table and chair set as well as a large sofa set back in June. I was told although they had most of my order in stock there were several pieces not due in until the beginning or August. We agreed therefore for the full order to be delivered altogether in early August.After chasing delivery through all August (no one ever calls you) I finally sent an email to cancel the order. However, amazingly I was told it was now all in stock and delivery could be made before the end of the week. I therefore accepted and indeed the delivery company called straight away to arrange delivery for Friday of last week.The delivery company turned up on the day and started unloading and setting up the furniture. It was at this point that one of the delivery guys said ‘you know that the parasol you ordered is delayed don’t you?, and there are some other bits too!’He then brought out the delivery sheet to reveal that there was in fact the following missing:a large sofaan armchairthe Parasol3 footstoolsSeveral cushionsThis was not communicated by Bridgman and they did not contact me in advance to check if this was acceptable. They just thought they would sneakily try to drop the furniture and then leave me to chase the rest of the order up.Luckily I noticed and rejected the whole order before the delivery guys left. Again no call to apologise or explain afterwards, although they have refunded the full money but I had contacted my card company to reclaim it anyway.It is a shame as the furniture does look nice but I’ll be avoiding them in the future and ordering from a company that has a decent level of customer service.

I have trying to order replacement glass tops since mid March. If you are lucky enoughto speak to someone they never call you back. Same if you email them. I gave up mid May when I call the number provided by Ana from customer support only to speak to a lovely lady who has nothing to do with the company. She has been answering calls for over a week at home as someone decided to provide customer with incorrect number .

There is cheaper garden furniture out there, but as is often the case in life, you get what you pay for. I've had my Bridgman garden furniture for over 2 and a half years and it has stood the test of time well. Their Enfield showroom is well stocked and Alex spent a lot of time with me and made considerable effort to understand what I wanted from my garden furniture. I found the whole buying process painless and stress-free. There has always been good communication from Bridgman throughout the process and as importantly, any small issues subsequently have been dealt with quickly and efficiently. A particular mention to Savannah from Customer Service, who is incredibly helpful. I wouldn't hesitate to recommend Bridgman and I'll buy from them in the future too.

Shocking customer service. It took me over a month of calls and emails to get my refund. I clocked up over 20 emails back and forth and with phone calls weekly it was a complete joke.It was like they thought I'd give up!All just for a small patio cover £99, and after eventually I had the refund it was deducted £17 for return FedEx postage through a courier, It wasn't a big piece of furniture, totally ridiculous. I could of sent it back by Royal Mail Tracked for £3.45 but they refused that saying they have bad experiences with Royal Mail.

Excellent service and outstanding products. The Capri stacking chairs are of superb quality - light, strong, comfortable, durable. Expensive but great value. You get what you pay for.

I purchased my goods online, the chairs arrived damaged. However, the customer service team dealt with my issue professional and swiftly with pristine replacements.

Excellent collection of furnishings, especially garden furniture. A bit off the main roads, but worth a visit. Also shares showroom with SNUG furniture. Great services ,. especially from Edita.