Enterprise Car & Van Hire - Waterloo

Terrible customer experience.I rented a van for 1 day. They offered to take care of the congestion charge for an extra fee and I accepted. They never mentioned that they would only pay the first day and not the second.I received a £90 fine plus £35 for an admin fee" which is funny because I've only received automatic messages from them.I ended up paying Enterprise for a service when I would have a lot better off doing everything myself."

I hadn't seen my Mum in 5 years and after flying in from Texas - going to Waterloo Station and seeing all trains to Winchester CANCELLED - we turned to Enterprise to save the day- Luckily they came through and exceeded our expectations - Safwan took care of us and was courteous, professional and very helpful. We rented a car late afternoon and dropped it back early the next day. Flawless service and a great experience - Thank you Safwan- Highly recommended!

BEWARE:I rented a van from the Botley Enterprise to move stuff from house to house. The van was in perfect condition with no damage and when I dropped the van off to the Waterloo station it was inspected and the man told me I was free to go.I walked away and 7 months down the line I have a £1,750 charge on my credit card that is being disputed for damage to the vehicle. I haven't enquired the damage yet since I am away but it seems like the staff here have either damaged it and are blaming me or they are fraudulent. DO NOT RENT FROM HERE OR DROP OFF HERE.I will be taking this to court and this will go as far as it needs to as this is disgusting customer service. I was provided with no invoice or email upon returning the vehicle and I was simply told I can leave and SEVEN months later I have received this. Absolutely abysmall customer service and everybody will know it believe me.

A huge thank you to Ismail who made our rental experience from the Waterloo branch seamless! He is a pleasure to work with and went above and beyond to ensure that we were well looked after.We rent a car each month from Enterprise, and he has been the best representative yet!Thank you again Ismail!

UPDATE (26 Sept): The Enterprise contact who replied to this review sent me on an endless loop without actually looking into anything. To make matters worse, the UK fines team clarified that no congestion charge would be payable on the last day of the booking - I've just received a fine for that day. Absolutely shocking.****Booked van was unavailable and replacement was damaged (I spotted the gouge in the tire, staff hadn’t noticed). Told to return next day but the staff admittedly very helpfully found another replacement after a couple of hours. Process caused considerable distress.Assistance branch manager said congestion charge waived for first and last day to apologise for mess, but on vehicle return the colleague said congestion charge for whole period waived. Now received a fine for £125 for unpaid congestion charge. Branch manager has refused to budge.Disorganised and contradictory. Disappointing experience overall.

This branch is in a exceptional central London location. The folk who work here couldn't be more efficient and friendly. I will use them again and recommend them wholeheartedly to anyone looking to rent a car in this part of town.

AvoidUnable to complete basic paperwork resulting in a fraudulent charge against me for a congestion charge when I didn’t have the car.Enterprise fines department have no phone number and don’t respond to the email account they suggested I use to dispute the charge.Monumental waste of time and effort.Multiple emails and phone calls later there is still no resolution.Edit:RA I've just received an email detailing a speeding fine again when I didn't have the car in question.Not sure that counts as listening.Really Enterprise need to reform their fines department and hire competent staff.Thomas the branch manager and your fines department made promises to fix the error and call to explain and apologise.For from fixing the issue I now have been reported to the police for speeding fine that's not mine.

They tried to “upgrade” us to another SUV For £40 per day extra charge, and said they would cover the congestion charge. But the car was stinky, the touch screen on the navigation was stuck and wasn’t working, and they forgot to include the congestion fee. We immediately asked for a full refund, which they agreed to, but it’s been 24hours and we have not received a confirmation of the refund.We were serviced by Safwan Chowdhury. Please avoid.

Despite negative reviews, my experience was great. We were greeted by Tom who was friendly and attentive. Pick up and return were easy, and the car was super clean.Only negative was the car had an almost empty tank so we had to immediately fill it up, however, there is a petrol station only 2 minutes away.

My company rented a van for the weekend. Everything went smooth and quick from the booking to pickup and to the drop off.Staff members were very helpful, quick to respond to emails and calls.Van was in good condition for a rental van, all the small damages were pointed out at the time of the pickup. Drop off was quick and simply.Refund of deposit arrived the next day.