DFS Brentford

Never had to deal with such a clueless company in my life. We order a cushion (and paid) and 2.5 months later we are still waiting for it to arrive. No one communicates to us, each delivery date no one comes. It’s an absolute joke, do NOT get your couch here.

I bought sofa and store insisted me to buy warranty for recliner and product support. It is like complete waste of money, and I am really frustrated. Be careful before buying your SOFA's from DFS.

Good variety of sofas. Friendly professional staff - who are not too pushy. Haven’t ordered my sofa yet - but looking forward to good service and a good quality product when I do.

Mo was really helpful today helped pick out exactly what we needed, did not feel pressured to buy and received excellent customer service

Thanks for trying to sell us a damaged sofa, DFS. We ordered this 2 months ago and then got delivered this garbage, so had to send it back. Never buying DFS again.

Not even a star!!!! I really do not know where to start.We have bought sofa and armchairs set.Then here we go:It came with different shades (supposedly it should have been velvet grey, but the middle bit is cream)Pillows never sit in properlySofas legs are not touching on the floorThere are stretch marks and lots of dark colour patches all over the sofa setThere are huge hollows between cushionsWe have been paid extra £200 for memory foam but it is unbelievable, you cannot even sit on them as they are scandal!There are different shades and fillings and when you see them, kind of wavy seem (definitely shouting as I am a faulty product)Stool came with a wrong angle/not straight legArmchair is not even, behind there are two burned spots that you can never ever clean.And we have been waiting for this service for more than 4/5 weeks.I literal am crying. Wherever you go around the world, this service is not acceptable and a scandal!I cannot accept any replacement and we were agreed on starting refund process.I will keep you up to date what they have done as at least this time I really do want to trust their customer service.

If there would be a no star option, would definitely choose it. Be aware and avoid DFS in general and DFS Brentford in particular. We went couple of months ago to order our new sofa and a coffee table. The salesman had an easy job, which he failed at.... when visiting the store, we've had already chosen our sofa, so a quick and easy sale for him.Everything seemed fine, until we have signed the contract and placed the order. We made it very clear that we require the sofa to be delivered at a certain date, which was the salesman job to make sure that this will be happening. The problems started as soon as the sofa went into production and escalated with every step of the process.We have not been kept up to date at all with the time frames, the salesman did not accommodate our request for delivery and the sofa was delayed with almost a week, by miscommunication, as the supplier delivered the sofa to the distribution centre on the day it was supposed to be delivered to us. From that date, the next available delivery date was set. When the delivery date arrived, 2 drivers attended and delivered the products. They were extremely rude and rough, they refused to wear shoe protections after we requested that and explained that we have a toddler who crawls that picks everything form the floor. They have damaged the sofa, they have not fully installed the furniture even though we've paid for the service, they have not delivered the easy gliders for the sofa and left an entire mess behind them.... we have tried to contact customer services, but we were welcomed by an hostile and unhelpful attitude by the gentleman taking the call... and when we've asked to be transferred to the store and to a supervisor, we've been told there's no one else available to take your call"... we then wanted to file a complaint

Very big show room. We went on Sunday it was not busy. Staff was friendly and helpful. Frank helped us selecting our sofa. He had good knowledge and experience about how difgerent types of sofas and materials will age. With his help we end up buying 2 sofas.

Excellent service from Nabil and Steve today when I went in looking for a 3-seater leather sofa with sofa bed and 2-seater leather sofa with reclining seats. Nabil showed me a good range of sofas until I finally went for the Lucius sofa. And my application for 0% finance was approved within 30 minutes!I highly recommend the staff and sofas at DFS Brentford.

Very bad customer service and very very rude and arrogant manager who he even doesn’t know how to speak with customers and apologising for the problem that they caused. After 6 weeks waiting time, it supposed to deliver my sofa yesterday but at last minute the delivery guy called and said your sofa is damaged. Do you want I deliver the damaged sofa!!!! When we went to store they told us we will find out by tomorrow and today when they didn’t call us and we chased up the customer service they told you should wait for another 4 weeks to repair and they are not sure how long does it take. The funny thing is they are upset why we are chasing up which is not acceptable. And they didn’t want to refund the money and they want to give us the damage sofa. We paid for brand new sofa not damaged and repaired one.