TWS (The Watch Spy)

Marvellous shopping experience! I have very small wrists, so I needed to source a case with small enough cushions to accommodate my watches. My husband discovered Carapaz for his own watches, and after a very helpful conversation with Richard, we were confident this case would also meet my requirements. The ordering process was very straightforward and easy to do online. Delivery was very fast and the case arrived very well packaging. The case is excellent quality, the cushion fits my watches well and I don’t feel the strap is being overstretched. Thank you!!!

It was an absolute pleasure to purchase my new watch from Richard at The Watch Spy". The whole process was polite and professional from start to finish. I would not hesitate to recommend or purchase from them again. I am over the moon with my new Tudor Black Bay Pro!!"

Really pleased with my first experience using TWS. Richard was excellent, super helpful and made the transaction as smooth as possible, i must add that Richard when the extra mile and delivered my new Rolex to my home as i live locally. Im pleased with the price, watch, service and the fact i have a 12 month TWS warranty. I honestly wouldn't hesitate at using TWS again for my next purchase.

Carapaz Watch Case - Fantastic product, very fast delivery and great customer care. Richard took the time to call me after I requested to change the colour of the case, which was delivered super fast. Great communication during the entire process.

I happened across TWS by chance when searching for a suitable watch roll, and I'm very glad I found them. Not only is the Carapaz roll itself the best I've ever come across, the customer service provided by Richard was second to none. Communication was excellent and the watch roll was delivered within two working days, even though it had to be requested from Switzerland. I can highly recommend TWS, and I will be to family and friends. Keep up the great work.

I’m not an experienced watch buyer but felt completely supported by Richard, from my initial enquiry through to leaving the Uckfield store.My wife is absolutely delighted with her 28 year old watch which came in excellent condition e.g. fully serviced, with new battery and strap links adjusted to suit her wrist.Highly recommended five star product and service. A genuinely faultless and personal customer experience. Thank you.

My thanks to Richard for excellent communication before our meeting and a comfortable, safe experience on the day. The watch was exactly as described and photographed on the website and is currently running immaculately. I will definitely recommend to others and hopefully look forward to another perches in the near future.

Having just purchased a Submariner from Richard at TWS I wanted to write a review regarding the great experience I had. Richard is very polite and there was no pushy sales techniques to make me buy. My whole experience in dealing with TWS and Richard was faultless. The watch itself was flawless and exactly as advertised and came with all the papers and boxes. I could not be more satisfied. I would highly recommend TWS to anyone considering purchasing a high end watch.Thank you Richard for making the whole experience pleasurable.

Having just purchased a submariner from Richard at TWS i wanted to write a review regarding the great experience I had. Richard was very polite and patient with me during the inspection and there was no pushy sales techniques to make me buy. After a good chat where its clear his expertise in watches was genuine, he showed me the watch register certification and paperwork. Once I was comfortable I made the purchase and am very happy with my watch. He even posted me an Everest strap the same day.I would thoroughly recommend TWS for anyone looking to buy a high quality watch with peace of mind.