No. 624 iCaSH Milton Keynes

I have mixed opinions.Getting an appointment is hard. You need to call at 8.30 am sharp.Who answer the phone is not welcoming at all. And they do not look at you with a supportive mindset. You have the feeling of being dismissed.On the contrary doctors are very good. And they are competent and really supportive to patients.I believe that from a booking point of view there should be a better process.

Had an implant fitted today with Dr Chakrabarti and Nurse Karen, both were lovely and made sure I was well informed of the procedure and that any questions I had were answered. I went on a Friday afternoon and it was very quiet, I was seen straight away. Reception staff were welcoming.When I initially called up to make this appt my call was answered shortly and then I was asked a series of questions before being booked in for the following week. All round a very quick and positive service.

First of all would like to say staff were very friendly and great when it came to my anxiety!However the reason for my three star review today is due to the toilet and for my bandage.The toilet where I was told to do my urine sample was packed up with loo roll and there was urine all over the toilet seat. It is tricky to do a sample in a clean toilet, so a dirty one is not very inviting.Secondly my bandage was done up SO tight my arm went blue towards the evening. I have undone it and re wrapped it so it is more comfortable and the colour is returning to my arm!Overall I found the waiting list for the implant to be reasonable, I never had issues with waiting for the phone, it was just the cleaning of the toilet and the tightness of my bandage!

Staff today were so friendly, caring and helpful. I had a coil implanted today and felt faint after but staff took extra time to make sure I was okay before letting me go. There were reassuring the whole time and very supportive. Thank you to all staff I saw today.The only negative was initially trying to call to get an appointment as it took me quite a few tries to get through to speak to someone.

Absolute joke of a place, you’re always left on waiting told to wait for a call that never happens. Doctors waste your time saying they’ll call shortly and never do. It’s an endless cycle of waiting and wasting time!Some of us have work and lives to get on with and can’t hang about waiting for a call that never happens. Wish they would go back to old nhs ways of testing was much simpler easy and actually efficient!

I have given 5 stars for the experience I have had in direct relation to a health adviser here by the name of Callista. I have asked her for lots of information, sometimes very detailed, Callista has always given me confident and accurate information, if there’s something she isn’t sure of, she finds out the answer rather than second guessing it. She has maintained contact with me until we get where we need to go. Callista has helped me reach solutions that will look after my health. She has made a difference, she is very thorough, caring and professional. People like this, working in this field are a huge asset to a sector of healthcare that is often not praised. Posted by a friend on behalf of Bev G.

Poor. You get added to a 3 month waiting list before you even get GIVEN an appointment. Treated as if you are some kind of inconvience.No support, no care, no compassion.

!!!!!!!**** AVOID ****!!!!!!!!! wouldn't even give a 1 star review but there's no option for 0. The lady on the phone doesn't know what customer service is! Absolutely disgusting service. Just wanted a coil re fitted and was asked some very intimate questions which were completely irrelevant and about my children too. When I asked why she needed to ask these questions, she was very rude and told me not to question her ability of doing her job.All I wanted was my coil taken out and a new one put in. I wish I didn't have to go here but I'm over due by 14 months so have no choice.I would avoid this company" like the plague at all costs!"

Ella is amazing - the most helpful advice and care I’ve ever had for contraceptive care. Service is often busy as other reviews have mentioned but in the years I’ve been speaking with them they’ve never done anything other than their best to make sure they could get me sorted. Much faster and more thorough than my GP and much more caring

Wait for ages on the waiting list, receive a text to confirm the time they will call to discuss consultation then they call whenever. Don't miss a call folks!Drop everything and wait for the phone or you'll get put at the back of the list.I get the health services are stretched, trying to get any health advice or service is ridiculous.Can't knock the receptionist who was very understanding shame the nurse wasn't.Thought this clinic was ment to help people.