Proficiency Design and Build

We did a loft conversion plus refurbishment of a floor and bathroom with proficiency. We had Toby and Bessi as our main contacts. They were very responsive to our requests and held frequent meetings with us to follow the work. Work was completed on time and high quality even if the supply situation was not ideal. In general very happy.

I am pleased with and grateful for their work on my flat refurbishment. From site survey, design and build, to final finishing touch, they helped me throughout the project. They were really professional and did not compromise on the quality of their job. Not only they were willing to accommodate my many special requests, sometimes change of plan at the last minute, but they were not shy away from making practical suggestions, which all proved to be invaluable. I guess for most home owners building projects are painful process, but oddly for me this has been an enjoyable journey thanks to their great team.

Proficiency is one of the best design and build companies out there today. We recently worked with them on a large renovation/new build from foundation to complete finish for over 12 months and they were professional, on-time and on-budget the whole way through—which is very rare in this industry. Their pricing is competitive and the quality of work is excellent.Toby was our project manager and did an fantastic job of managing day-to-day schedules and oversight. Besi was our site manager throughout and worked tirelessly to make sure the standard of work was always the highest. Luli oversaw the plumbing and electrical work and brought a lot of smart thinking to improve our plans and carry out a completely professional job.The whole team is exceptional to work with - I would definitely work with them again and I highly recommend asking for them to oversee your project.

After experiencing bad builders (both work wise and attitude wise), Proficiency was a relief to find and work with. They were recommended by our friends who's flat they had renovated. The proof was in the pudding, our friends were extremely happy and we could see the difference in finishing.The team from proficiency is extremely professional, honest and upfront right from the start. They can seem pricy but the quality of work, service, finishing on time and their overall attitude makes the experience extremely stress free and absolutely worth it. I had renovated my bath a year ago (which is now going to be redone by Proficiency) and it was extremely stressful for a small bathroom and had lot of hidden cost.They were in constant touch throughout the project and also after the project. Their work comes with warranty and they stick along to fix anything required.For us, apart from the overall experience, the things that stand out is project management, time management and the service provided (being provided) by the entire team (including the electrician).I highly recommend this team and will very happily use them for all my future projects

Reliability - Time management - QualityThe most important thing when you are trying to find a company to do your renovation project is trust, & Proficiency managed to gain our trust from the very first meeting.The project: Renovation of our 3 floor / 3 bedroom mews housePhil: The first person you meet, personable, knowledgeable, calm & most importantly patient & never pushy. He was able to provide a very detailed quote and had an answer for everything raised. Super responsive & helpful for the entire pre contact sign process.Will: Our project manager, albeit young, determined to deliver. Great manners & follow up skills. He was able to co-ordinate & assist with additional requirements (windows, doors, mirrors) & did a stellar job in making sure all third parties were on site at the right time in order to ensure the project stays on track.Sarah: Patience of a saint. Probably the best person to deal with if you need inspiration, ideas & you don’t want to do the research. A joy to work with & able to listen to your needs. Herself & Ric were able to provide some amazing renders & help us visualise the end product. I highly recommend considering the full design package & trust their expertise & connections in the industry.Besi: Our site manager & the star of the show; we consider ourselves lucky to have him onsite. Communicative, knowledgeable, straight to the point and most importantly a perfectionist! I never expected someone to be more attention to detail than the people owning the property. Every meeting was productive, detailed & always able to offer a solution to any little obstacle along the way. Everything is possible…at a price or if you have the right skillset on site (or both :-)Ben: Responsible for the day to day running of the site, first impressions are not always correct. Once you get to know him better & start trusting him, you’ll understand he has your best interest in mind at all times.Luli: The best electrician in London, he did an excellent job with everything he touched. He goes out of his way to ensure your needs are met & you are fully satisfied while in parallel he is solution driven and makes sure the end result is nothing short of perfect.Everyone that stepped through the door was a true professional & a master in their trade. Politeness, cleanliness, attention to detail & proud of what they do.The project was supposed to last 16 weeks, despite running a few weeks over, the time management was great. Delays were predominately due to us changing our mind but also adding quite a few extra side projects to the list. Our intention was to postpone some of the extra jobs for a later day, but when you find people you can trust & you know they will deliver way above expectations, you find a way to make it work. It was our one stop shop & it couldn’t have gone smoother.I would highly recommend on all fronts, Reliability, Quality & Customer focused.Most importantly, the aftercare so far has been rather impressive, we moved back into our property in Dec 22 & the team has been able to attend to every need and question we had. Our final snagging is due in the next couple of months & judging by how we’ve been treated so far, I’m sure we won’t even have to follow up.THANK YOU Team Proficiency.Leo & Graeme.

We recently engaged the services of Proficiency for a major renovation of our family home, and we couldn't be more thrilled with the outcome. From the initial consultation to the final touches, their expertise and attention to detail were evident. The project involved a complete overhaul of our home with a new kitchen extension, and Proficiency managed every aspect with remarkable skill and professionalism.Our project manager was a standout, providing regular updates and being readily available to address any of our concerns or questions. This level of communication was particularly reassuring, given the scale of the renovation. The team's ability to navigate through the complexities of design, structural changes, and aesthetic enhancements was truly impressive.In conclusion, Proficiency exceeded our expectations in every way. We wholeheartedly recommend them to anyone looking for a reliable and skilled building partner for their home renovation projects.

After lot of thinking we selected Proficiency for our new build. Nearly in a week it was clear that we have selected the good builders. House was built in time with professionalism. Jimmy, Besi and Luli are the best team together. They understand clients very well. We thank them to deliver the fantastic job. Highly recommended with full confidence.

We worked with Proficiency for a full conversion of our apartment, including glass extension, garden remodelling, reorienting of floorplan to create two bedrooms, full refurbishment and redecoration. Proficiency also supported with elements of design and re-drawing given we were unhappy with the services of our architect. In particular, I would call out their transparency on cost throughout, providing regular updates and itemisations to ensure there were no surprises at the end of the job.I would not hesitate to recommend this company - at all times they were responsive, professional and went out of their way on many occasions to ensure the job was completed to our satisfaction. The team (in particular Toby, Besi & Phil) who led our work were brilliant, and we have recommended to several close friends (2 of whom are using Proficiency for their own work right now).

Proficiency was recommended to me by friends who were incredibly happy with their work. As a result, I worked with Proficiency on the refurbishment of my flat, including design for an extension, strip out, reinstating the old flooring, complete rewiring, moving & installing new radiators, remodeling the bathroom which included new plumbing, tiling, installing underfloor heating and turning a cupboard into a walk-in shower, as well as decoration of several rooms.This was the first time for me to take on such a project, and I found Proficiency incredibly helpful, reassuring and transparent on both, timelines and costs. Shout out to the best team Besi, Toby and Phil who were a dream to work with, providing regular updates, patient hand holding and generally went the extra mile wherever possible to ensure work was delivered at its best standard and to my ever changing mind. Furthermore, all their teams were trustworthy and incredibly friendly, which I found very important as I already lived in the flat throughout part of the work.I can highly recommend Proficiency and once the extension plans are approved I will not hesitate to continue working with Proficiency.

We hired Proficiency Design and Build in January this year to build our extension. They were absolutely amazing. January was not a great month in the UK weather wise and also with Covid but these guys were always upbeat, professional, and they worked tirelessly to get the job done.Toby the project manager was always there to answer any questions and give advice and he came around to check the project every few days which we have never had from any other building company. Besi was the site manager and he worked incredible hard throughout the whole project talking us through it all step by step.We have lived in London 17 years and over that period of time we have hired quite a few builders, plumbers, painters etc. Proficiency Design and Build exceeded our expectations! I would highly recommend this company.