Ciceley Commercials Ltd

If I could leave a zero star rating I would - I have wasted so much time with this branch I can't even be bothered to waste anymore listing everything in this review - if you can use somewhere else then do, this place is beyond awful - zero customer service, zero organisation, zero rating

Just taken delivery of new electric vito van. Very happy with it.This is my 7th Mercedes Van now bought from new and always been happy with the sales and back up service and Mobile Go back up provided from Ciceley Commercials both at Darwen and Bolton branches.

Dealt with Steve mainly and Matthew both very helpful can’t fault the pair of them when buying my sprinter thanks

Took my van in just for an engine light. Had a limited on how much I wanted to spend written down. They went over the limit with out contacting me. Was then sent a list of loads of stuff that needed doing which is fine but I couldn’t get hold of anyone so I could collect my van. I’m self employed and lost 3 days of work. When I finally managed to collect the van it was parked behind about 20 lorries on the site. Bit of a shame really when you go to a garage you think you’d be able to trust because of the name! Lost out on so much money for work. Also found out about problems with my fuel injectiors. Just took it to another garage and they have found that they’ve leaked all over the engine and have been for a while. So why wasn’t I informed on the mess it’s made on my engine? Absolute joke.

My husband took his sprinter van in for a relatively straight forward fix.Not only did we need a mortgage to pay for it( a part which was £15) but the van did not get to the end of the road before breaking down and having to get break down to the rescue What was their answer,send a carrier bag full of tat,including a torch that does not work.I would say save your money,and go somewhere else that is more reliable

***update..so just arrived, and it's going out for test drive, I guess they've had it in and done the work today. I guess I should take back what I said below. ***So far, my van has been in for repair 3 times prior to today, and so far, they have not repaired it......So, they make appointments for 0830 drop off and ask when I need it back...1700 today" is my reply. They have said multiple times it requires a 4 hour appointment; when I arrive at 1630 (every time) they say

Brought my van in yesterday for a simple recall job - gave it me back with an engine management light and they want £120 to have a look at it. I wish I never took it into this cowboy outfit. No paperwork provided either. I thought this were an international company not a back street garage.

The worst experience in 20 years of business dealing with these guys.Lies, failed to repair,parts excuses were a joke.Don't know if it's just the dealer,owned many Mercs,but I'm not sure anymore.Update....Cicely contacted me, asking to supply more details,gave me their email address,I responded, Gmail tried for 5 days... could not deliver..... even that doesn't work!!

Absolutely amazing service from start to finish. Real value for money!Steve the salesmen was a gentleman to deal with and look forward to dealing with him again sometime soon.Lisa that dealt with my finance was pro active in searching for my company and well prepared when she called me to arrange finance. Made the process very easy and stress free. I had very little to do and she was able to answer all questions I had regarding the finance.Overall, a star service with the two people I dealt with and would highly recommend this company to anyone looking to purchase a vehicle.

Great staff service could be better lack of communication really need to improve wasted 1 hour looking for keys found key couldn't find vehicle best rang day before to notify i am collecting .Please start communicating.