Robinsons of Harrogate

Very disappointing. Poor Customer Service/Aftercare, after a promising start. Came out to job quickly and did a fair job for a fair price. But left a slight leak/drip on the system. Left us hanging several times after arranging to come and check their work and simple fix no problem". Each time they confirmed that they would to return to site

We bought a project house and had a lot of issues at the start. Jason and his team saved us several times when we had a leak or a gas issue. They responded quickly and fixed our problems with short notice. Really happy with their quality of work and response time. I would never use anyone else and would highly recommend them!

Robinsons of Harrogate were employed by my partner and myself to design and install full underfloor heating system , water treatment system ,four wet rooms one full house bathroom a plant room ect , Jason very clever fella the guy Steve who installed most of it very tidy tradesman all works a treat . A 9 o clock meeting may turn out to be a 11 o clock but apart from that we are perfectly happy , just sending Robinsons more plans for our next scheme .

Jason came to fit our new range cooker about two weeks ago in which he turned up 2 hours late (he said he'd be there about 9.30am) - didn't matter too much as we know things can be hectic but didn't call to let us know which would have helped. He didn't read the manual when installing it so I assumed it was all ok, but after he left I checked and he'd left us with a too short gas hose over the hot part of the oven which the manual says not to do. I assume this is the case with most ovens, not just this brand.He agreed to come back as obviously it's unsafe and after two weeks of him agreeing to come and not showing up, or saying he'll call us back and not doing it, he finally came back today. This was after a phone call today in which he proceeded to shout at me, being pretty aggressive and telling us a a part's on back order (complete lie). After I said I'd report to Corgi and request a refund if not installed safely soon, magically he found the part. He entered the house, was slamming his tools down angrily and made us all feel uncomfortable. He then shot out the door saying he'd finished (literally took him 5 minutes) without so much of a word. I had to ask if the gas had been turned back on. We look behind the oven - firstly there's no additional part, he's just cut down a pipe and he's left screws out of the main gas joint. I've attached photos. Would have taken 30 seconds more to just fit them all but I guess that's what we get for asking someone to come back and make sure the job's finished properly.Such a shame that someone can become so irate and take it out on their customers. Realistically, all it is is someone paying for a service and you delivering. If I hadn't managed to finish a job properly the first time around, I'd prioritise it as would most other tradespeople I know. It's just decent customer service. As I can see from the rest of the negative reviews it's not an isolated incident and the behaviour we experienced was quite common.There's a reason most other plumbers in Harrogate have a couple of weeks wait - do yourself a favour and get booked in with someone who cares and will finish the job to a high standard.

Robinsons fitted a new central heating system to our house and Jason and his team undertook this on time and did a great job. We have also had several radiators taken off and put back on to allow for plastering and Robinsons have come back without fuss to undertake this work. Jason also arrived at 6.30pm on a Friday night after I had put a screwdriver through a pipe and repaired within the hour. Would definitely use again and recommend. Thanks!

Really bad customer service skills, rude on the phone, . Was running very late. When rung was told abruptly to stop calling. Avoid this terrible man at all costs.

1 star review because you never even came and you were aggressive on the phone mate

Quick and responsive service. Due to fire damage we needed our gas hob replacing. This was all done within a week and delighted ! The service was friendly, professional and would use again.

AVOID AVOID AVOID AVOID AVOID AVOID! A hamster has more heating skills than these people. I would go into the long boring story, but basically didnt fix the problem they made it worse and charged nearly £600 for the pleasure. Use a different company .WOW!What a lovely response!I think this response gives a true reflection of the type of customer service you will get and the type of people you will be dealing with. So you came out to fix problem and changed the 3 port value. After which the heating didnt work. You then eventually came back out at a time that suited you and not the time that was agreed, no phonecall to say running late as things fo happen. You didnt have a clue what was wrong and left at 6pm leaving me and my family with no heating. You didnt seem bothered. You eventually came round at 1pm then next day althought you told me it would be 9am. When we called you to ask what time you were coming you were very aggressive saying you finished late last night (6pm) and you were having a cup of tea? Anyway ... you then changed to PCB although you admitted you didnt know what was wrong and the PCB board was probably fine, we will never know. You were asking for help on the phone with Worcester and someone else and you admitted you had connected something incorrectly. It was working for a short period of time but as there was air in the system it was making a shocking noise , so i had to turned the boiler off and decided to use a different company who were on time , who had knowledge of a heating system, who were polite , who comminucated well , who turned up on time, explained what they were doing.

Jason Robinson was instructed to install a new Ideal combi boiler in September 2022, and removal of old water tank. However, upon completion of the job, and after payment, I never received important documents – especially the gas certification for part L of the building regulations. Numerous attempts were made to contact Jason to receive the documents in December 2022 and March 2023 via email. After losing the central heating from my system in August 2023, a request for the benchmark for the boiler and logbook, the guarantee for the boiler, and the gas safety certificate was made again, but no information was provided (even with a reminder follow-up email).I was therefore required to get an alternative heating company to inspect boiler. Within 15 minutes of their arrival, they condemned the boiler, with the paperwork stating that the boiler was “falling of the wall, extremely poor install”. The reason the central heating had stopped working was also because an inline valve had never been removed prior. After the new company completed the corrective work, I received the gas safety certificate within 1 week.