SafeGuard Armor

I highly discourage doing business with SafeGuard Armor or their sister company SafeGuard Clothing. At the time of my purchase, they did not label their refurbished products properly and made them seem new; they also came with a short 1-year warranty instead of an industry-standard 5-year warranty.When I reached out via email to cancel my order, they ignored me and shipped the product anyway. When I reached out again via email to get a refund, they ignored me. When I called, the representative said she was only able to accept new orders and could not process refunds. I shipped the unwanted product back and had to file a fraud claim via PayPal's resolution center, and they lied to PayPal and still refused to give me my money back. Luckily, I had overwhelming evidence of their wrongdoing and PayPal forcefully reversed the transaction.If you plan on buying from them anyway, expect to be ignored if something ever goes wrong and you need customer service.

J'ai acheté leurs gilets pour mon équipe, et j'en suis très satisfait. Très pro et de bon conseil

The item itself was good quality however the wrong size had been sent, unfortunately despite my very best efforts to remedy the situation I was told buy a new one now and we’ll ship the right size to you or post the other back for an exchange. As this was quite a time critical item I ordered I offered to drive to their warehouse which is around a 100 mile round trip for a simple exchange or even when the courier drops the correct item I would give their courier the incorrect item. These solutions were declined and told again buy a new one or send it back.If you expect people to buy from you then your customer service needs to look at this situation and learn from it as I’m inclined to not exactly encourage our personnel to buy from you.All in all a pretty negative and now costly experience of your company.H Brown