Evolve Law

Edit in response to reply from evolve:I am unaware of any mistruths here as I have it on record from Land Reg the timeline of events. The rapid response to the post in the face of public exposure, while lack of communication to a dissatisfied customer is yet another frustration.Evolve have failed to provide me their account of what happened and have fallen rather silent since I raised this timeline via email. For record we have requested all comms with the Land Registry and info of their requital. I do not expect a conclusion to the review but at the least the documentation we have requested multiple times in a timely manner.Regarding the complaints policy. I sent several emails raising concern throughout August and September and finally flagged the complaint myself on 15th Sept. As per the complaints policy I expected a response within 7 days (which didn’t happen until I called in myself). The policy also mentioned that Evolve may request a meeting within 10 days which is yet to happen and I’ve been told I’d receive a call on two occasions where this has not happened. As I mentioned, at no point have evolve actually contacted me first on this matter. I respect the 28 day policy, however when this is due to put us under financial strain within this time window I’m sure you can appreciate our urgency on the request. We are essentially in the dark regarding Evolve’s stance and what their recommendations are, while our mortgage will increase by £350 next month and interest rates look set to spiral.———-Original:In November 2020 we used Evolve Law for the purchase of our first home. It all seemed to go well at the time of purchase with no complications.Fast forward to August 2022 when we go to remortgage. The property is still registered to the former owners on land registry. This means we are unable to take up a fixed rate mortgage or sell the property should we wish. Evolve told us that the issue had been caused by land registry changing their policy and that they had only been informed recently.I called land registry who informed me that they had received the application beyond the date of a deadline for electronic signatures (March 2021). They had then flagged to evolve on Jan 2022, chased them up in March 2022 and due to lack of response, closed the application in April 2022.We have contacted evolve multiple times and been met with evasive, false answers. The complaints team were due to call us back and on two occasions failed to do so. We are now at a point where we will lose £350 per calendar month, likely increasing with the projected interest rate increases, until this is resolved.We understand that mistakes happen but the response from Evolve has been awful and left us with no option but to pursue legal advice elsewhere for their negligence. I have wasted many hours trying to resolve the issue and have had little to no support so far.

Teigan and Elaine were brilliant! Tiegan was so attentive, helpful and efficient. They made the process pain free! My sister is also using Evolve and finds them brilliant! Would definitely recommend them and use their services again!

Where do I start! if your looking for a great Solictor look no further I have had run ins with Elaine, Rebecca, Chloe, Barry and Charlotte from a professional point of view as an estate agent, Evolve Law are my absolute go too for recommendations to my clients as they will get the job done and look after you as a customer all at the same time!With that being said there was no other option for me when purchasing my own place for the first time than using Charlotte! she is an absolute asset to the company as well as any chain she is involved in. her knowledge and experience makes you feel very at ease as a buyer knowing that you are in safe hands and she will go above and beyond for her clients.Charlottes Customer service is something that you won't find anywhere else in the business no matter how hard you look so do yourself a favour and stop trying! Again a massive thank you Charlotte we will be forever grateful!Rian & Saskia

I would not recommend Evolve Law. I used them for selling my property, which eventually fell through (not directly attributable to Evolve) however I found their service sub-par. I had multiple people working on my case (which was only open for approx 2 months), two if not three staff had left in a very short space of time, and when new team members worked on my case they never introduced themselves or explained what they were doing/contributing. The portal is not that helpful given I was still requested to send information on multiple platforms, so adding to the complexity of the process from my perspective. Communication lacking- responses were not prompt or clear.Most disappointing is the comms regarding the sale falling through. It came via email from yet another random solicitor who I’d had no engagement with to date, and lacked sensitivity given a sale falling through can have huge repercussions.Save yourself the disappointment and look for an alternative option.

Honestly can’t fault the team at Evolve! They made my house purchase seem so easy and stress free. I had issues with help to buy releasing the correct paperwork and Chloe kept me updated the whole way through the process. Their onboarding process was so easy and access to their online portal helped me to stay up to date on every step of the process and upload my documents from my phone. Will be recommending Evolve to everyone I know! thank you for all your help!

We used Evolve Law for purchasing our first home. Therefore this is the only experience we have had with using solicitors. Overall, we had a positive experience, we were always able to ask questions and get in touch through email or on the phone and they often explained things to us as we were unfamiliar with a lot of terms as first time buyers (though I don't believe we ever spoke with the actual solicitor handling it but others were on hand as messengers so to speak). It did take a while for the sale to go through but in general things are slow these days, I felt evolve were not the ones holding this up.There were a couple of issues where something was missed and had we not called up, our sale may have been delayed (believe this was largely due to xmas/new year break which meant it wasn't fresh in the mind). Though this wasn't ideal, it's understandable and we noticed and they responded really quickly and did what we needed so everything went ahead as planned. Overall I would consider using evolve again :).

Used for the purchase of our first home and they were fantastic, everything done on time, great communication & with us having no real knowledge of the buying process, we had a lot of questions which they answered for us. Definitely recommend.

We can not thank Evolve Law enough for the support they recently provided us with for our property sale and purchase. This is the second time using Evolve and we can not recommend them highly enough.Elaine is absolutely amazing and such a shining star, she is so friendly, calm, supportive, knowledgable and informative. Nothing was ever too much trouble and she kept us updated through every step of the process. Thank you once again Elaine to you and your team, we are so pleased with all you did for us and are so happy in our new home. Matt & Sarah.

I can only say that I am truly satisfied with the great service I have received from Elaine and Chloe. I cannot fault Evolve Law in any way. They have been quick and accommodating enabling me to come to their office to sign documents, which Chloe managed in a very professional and friendly way. I am very pleased with the service provided and I would not hesitate to use them in future.

We bought our first house in July this year with the help of Evolve Law. We had a very limited time window to complete our house purchase as were relocating from a different city and were going to start our new jobs.I must say that Evolve Law were outstanding with their services especially a very quick turnaround for their searches etc. The whole process was completed within 4 weeks and we had the keys to our first house much earlier than our expectation.They have a online portal where you can actually see the progress of the transaction as every update was shared in a timely manner including the upload of relevant document, so throughout our purchase we did not have to call them once for the progress or the status etc as everything was there on their portal. So based on our experience I would highly recommend their services for sale purchase of house.