Dune London, Glasgow

My wife's favourite shop.

I got a charge on my bank account from this store that i didn’t know it exist!!!

Purchased pair of shoes for Christmas gift. Shop had no stock so they were ordered to be delivered to home. They were delivered damaged so were returned to shop. Still no stock so were ordered again for delivery to home but yet again the shoes were delivered damaged. Aware of closeness to Christmas I called to ask if they could order a further pair into the shop and I would swap the following day but was advised the shop could not accommodate. Result being there will be no Christmas present to open for my husband. Very poor customer service and intend to return shoes for full refund. Quite pathetic Dune. You really need to look at your quality control and internal procedures. From Mrs Roberts - a very dissatisfied customer.

Thank you again for processing my exchange so quickly and efficiently, and I am very happy with my shoes. Your customer care and service was excellent, and I hope you enjoyed the chocolates.Best wishesKieran

Gorgeous shoes & very friendly, efficient staff.Nothing was too much trouble, thanks so much!

Love this shop. I like the fact they have bags to match the shoes they sell.

wedding bag .. stunning and so is there bags .. girls so lovely and look after you so well

Very efficient and no hassle return

Very bad customer service, unhelpful and rude, bought wedding shoes from John Lewis instead,

Lovely staff and very helpful