CMS Auto Service Ltd.

Booked In For An MOT, very friendly and polite, left car with them and they passed it after telling me how much they admired my car, I would not hesitate to use this garage in future, and I would recommend to anyone who wishes to use a good local honest garage! Thanks guys

It looks like they write their own reviews as this is definatly the most expensive garage in redditch with rude mechanics who did work and never asked if I was ok with it. I will never shop here again and strongly suggest you look elsewhere for polite quality service that you can rely on.

Really friendly and helpful! Accepted the free RAC MOT voucher and got great service. Received advice on what to keep an eye on for the next 12 months which is great, and got every print out from the MOT such as the emissions results. Not something you seem to get anymore! 1st class service, friendly, honest and reliable. Will be back!

Brilliant service at a good price. Needed clutch replacement urgently as I needed car for travelling to work f NHS.. completed work in one day which was amazing as they had other work to do. Can't thank them enough, professional and skilled and very nice people as well. Will use them for all my servicing and repairs

My Partner & I bought a used Volvo estate from CMC auto service and we are Bristol based. It was so worth the drive, the service and after sales service is second to none. After buying vehicles for over 25 years I have never dealt with such an honest and trustworthy used car seller. I doubt I’ll buy another used car from anywhere else. I can’t recommend them enough. We had an unforeseen issue arise with our car after buying it and without question it was taken back and repaired free of charge. It turned out the Volvo main dealer who serviced it last had cut some corners on what should have been done and there was no way to tell. Massive thanks for such a professional approach to selling cars in what is usually a minefield for used car buyers.

My friend recommended this place for me as I needed some work done after my Mot. To my great surprise no work was needed!!Such a warm welcome and then they telling me that there was no work that needed done is mind blowing. Honest customer service.Definitely going back. Highly recommend this service.

This garage has always been extremely good. The service is outstanding, they deliver more than is required. You can be sure the work is done properly, only the work that needs doing is done and your safety is utmost in their minds. They will also protect you from unscrupulous dealers, checking cars before purchase or sorting out problems after purchase while making sure the dealer pays where appropriate.

Excellent, knowegable trustworthy and friendly. The only garage I'll use (and I am an mechanical engineer). Use CMS with complete confidence. They look after all of my vehicles, including my beautiful T4.

I have been consistently impressed by the amazing service they provide. Their professionalism and profound expertise are truly remarkable, and they consistently deliver exceptional results. Additionally, what sets them apart is their affordable pricing, which adds incredible value to their already outstanding service. I highly recommend them to anyone in need, as they offer an unbeatable combination of excellence and affordability.

Before I give my reasons for the 1*, I’d like to point out that I have over a decade of experience in the retail industry so I fully understand and excel in customer service, however that is not what I experienced today. I let a lot of things go but I feel compelled to share this because the more I think about it, the more offended I feel. Long story short, I’m a first time driver with my first car (bought from dealership), however not experienced enough on what to do when new problems present themselves regarding the car but I’ll learn as it comes. Got my first fault just 4 months after purchase that required a mechanic so I needed a garage that accepts warranty work. Unfortunately I tried a dozen garages near me and they all declined my business when I mentioned the word warranty, so I contacted the dealership where I bought the car and they recommended this garage. It’s a distance (27miles) but I needed my car fixed for work and to support my family. Drove there, met with the owner and all was going fine. Conversations coming to an end but because I’m an outsider and unfamiliar with the area I needed to do something to kill time so I asked what’s nearby and got directed to the city centre and because I don’t know how long I’ll have to be there for, I asked him one last question and this is where it went south fast. I simply asked, “do you know how long it’ll be?”. That’s it. Now, regardless of how busy you are, there are so many ways to answer that question in a civilised manner but the owner decided to go with “Hey, you come to me, you came up to Redditch, I have 2 other cars to do before I see yours, I’m not going to rush them for you. I’ll call you when it’s done”. I just wanted an approximate time so I knew how long I’d have to be there for but due to that unnecessary response, I used the next few minutes to call garages near me again for a quote without warranty as I’d rather invest my money in to a business that appreciates their customer’s and found one with a cheaper offer. It’s a shame really, most comments are 5* and I thought I would get a quality experience but turns out I drove over 30 minutes to be spoken to in a demeaning way and made to feel small. Maybe the place is great and I came on a off day or he was stressed or unhappy but whatever the case, you should never treat your customers like that, period.