Costa Coffee
84 Reviews
$$$$
- Friday7 AM–8 PM
- Saturday9 AM–6 PM
- Sunday9 AM–5 PM
- Monday7 AM–8 PM
- Tuesday7 AM–8 PM
- Wednesday7 AM–8 PM
- Thursday7 AM–8 PM
About the Business
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Contacts
Call Us
+443330035883
Hospital, Longfleet Rd, Poole BH15 2JB
Hours
- Friday7 AM–8 PM
- Saturday9 AM–6 PM
- Sunday9 AM–5 PM
- Monday7 AM–8 PM
- Tuesday7 AM–8 PM
- Wednesday7 AM–8 PM
- Thursday7 AM–8 PM
Features
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Dine-in
- Takeaway
- Coffee
- Breakfast
- Dessert
- Seating
- Toilets
- Accepts reservations
- High chairs
- Casual
- Great tea selection
Recommended Reviews
Michele Randall
19.03.2024
Costa Coffee
I came to get my husband and myself a hot drink while he's having Radiotherapy, only to be greeted by extremely rude staff! The women serving was drinking while trying to serve, there was no pleasant greeting, just do you want cream that? Are you paying by card?" No politeness at all; no please or thank you
Simon Foster
24.02.2024
Costa Coffee
I have used this Costa a lot this week as I have been visiting a relative at the Hospital. Every time I have been this week (at various times throughout the day) they have 3 quarters of the seating area closed for cleaning.Even though they have queue of Customers purchasing food & drinks to eat in!!. Staff are also miserable and have zero Customer Service skills.There where 2 members of staff behind the counter today whilst a 3rd is filling up the sandwich section (where hardly any of the pricing/description of the food match what is on display) and then literally throwing the excess packing on the floor where Customers are standing as the queue was almost back to the entrance!! A Customer that was already seated in the closed off area asked when they were closing and the reply back was in an hours time! Surely this would be the time to clean the area and top up the food section?? I know that other Costa outlets are not run this way and was shocked to find this in a Hospital branch!
Tina Isaac
23.02.2024
Costa Coffee
Poor customer services a poor quality food. No napkins, sauces to go with sausage barm, so it was very dry. Coronation chicken sandwich was very wet and like warm. The coffee was not even hot. The staff did not seem to care, just wanted your money. Over all a very expensive and bad experience.
Marcin V.i.p
16.02.2024
Costa Coffee
Terrible...! No cups . No bubbles tea. Every day I'm going there to get coffee and bubbles tea for my grandmother. But every day I'm disappointed. Is nothing there....far away from minimum standards. Only small coffee. I'm not recommended that place. Ps. And people who worked there, they act like they working there as a punishment.... I'm definitely not coming back there. Thank you.
abi white
09.02.2024
Costa Coffee
Great selection to choose from and lovely hot coffee. The guy on the till Dean was very polite and helpful he is a credit to your team.
Emma Gray
31.01.2024
Costa Coffee
A bit disappointing. I had my first Too Good To Go Bag from here, and the app said to swipe when I was ready to collect. So I went inside and swiped. When collecting the item, the lady asked me to swipe in front of her, and I already did. She muttered under her breath, left to give me a bag while telling you need to swipe in front of us". The app never states it so didn't do it. She plops the bag on the counter without even looking at me
Lizzie Sparrowhawk
27.01.2024
Costa Coffee
The barista that served me was very rude and continued her conversation moaning about her colleagues to other colleagues there. She was rude to me when the scanner wouldn't scan the Costa barcode on my app. I would suggest some customer service training.
Steve Beckitt
07.01.2024
Costa Coffee
Bought a ham and cheese toastie, mostly just bread.
nahaiq34
05.01.2024
Costa Coffee
Awful experience today. All three girls were miserable, inpatient and rude. Girl serving (Cat or Cal?) was the worst, no greeting no smile didn’t even look up. Witnessed an elderly lady forget to take her food to her seat and instead of them taking it over or even calling to her, they just laughed and rolled their eyes and left it on the counter. Which resulted in a nurse in the queue taking it over to the customer instead. Honestly probably the worst customer experience I’ve ever had, terrible for a normal coffee shop but for one in a hospital, just speechless. When I got my drink it was the wrong one, I notified one of them and Cat/Cal shouted across “What’s wrong with it?!?” I said, it’s just not what I ordered sorry, to be met with no apology just an eye roll. Really disgraceful and have sent this to Costa because management of this branch clearly don’t read or react to reviews left on Google.
Jo James
18.12.2023
Costa Coffee
Staff are unfriendly, I totally agree with the last review, young girl with pink hair serving very rude muttering under her breath when asked what I wanted, not necessary at a time when people are visiting sick relatives, I asked for no cream on one of the 2 x hot chocolates and felt that she deliberately put cream on both after slamming them onto the counter (she was not busy serving anyone else) she was rude from the time I arrived at the counter, I returned it to another member of staff and there was no apology from her. Management should be made aware of this and put a stop to it or hire new friendly staff.
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Hospital, Longfleet Rd, Poole BH15 2JB
Costa Coffee