OIS Services

I contacted OIS Services several times via email during the application process and they always replied within a couple hours. The atmosphere during my appointment was so calm and the process so simple. I cannot fault the experience at all - thank you!

Great service, friendly and helpful from the guy on the door checking documents to the lady who processed my application, she was patient and professional as I'd not quite done everything that I needed to and she was happy to assist me.This will be country 185 and I've been nearly everywhere in Africa now (4 left), I have to say its been one of best experiences of getting a visa.So long as you have everything correct documents wise you'll have no problem !! So basically it's down to you !, the website is good and lists everything you have to do

I had quite a few queries - about booking an appointment, changing an appointment, and the up-to-date list of documents required as different sources online mentioned slightly different documents. I corresponded via email to OIS, and had all my questions and concerns answered, which I greatly appreciated (for example, it was not a mandatory requirement to have an invitation letter from someone in Nigeria if you are applying for a Tourist Visa - a hotel reservation and letter you write yourself explaining the purpose of your trip + itinerary sufficed). I arrived 30 minutes before my appointment time (0900am), queued outside. The gentleman at the entrance checked we had all the right documentation before sending us in. Once inside, I waited 5 minutes before meeting a representative, who took all the documents, biometrics and the 20GBP service fee by card. I was out in 20 minutes max. The website says a minimum processing time of 5 days, I went on Fri, the visa was issued and the passport returned to OIS the Fri after, and it arrived at my place via Special Delivery on Saturday morning. Many thanks!

Completely useless organisation, When your employed and paid to do a job, maybe do it, I recieved my passport back without Visa issued in a timely manner for travel.It use to be a lot easier dealing directly with the High Commission. OIS Staff are less than helpful, especially the security who somehow thinks he the vettor of all your personal information. I question if this complies with data protection and GDRP. Processing times stated on documents are fictional. Information on the website and on checklists contradictory. I had 22 days between application and date of travel, this was no enough as Visa was not even Assessed before the date of travel never mind issued. I was told by staff it would be ready on 5 working dates this, was clearly a lie. OIS tracking site is pointless and doesn't give accurate information. I dealt with lots of Visa service companies in my time VFS, TLS etc OIS are by far the worst!

The website is not fit for purpose and doesn’t highlight that Visa requirements are different for minors.At my visa appointment they made no efforts to help causing me to have to rebook, re-travel and take the children out of school for a second day.Tried to complain to the centre manager for feigned interest and offered nothing but a generic general enquiry address to raise a complaint.If I could give no stars I would.What a shocking advert for the nation. First impressions count.Pre-empting the inevitable and defensive reply that “it is clearly explained in the website”, you might want to consider how many times you write that statement and reflect on whether it is actually that clear. It may be clear to you who knows the system throughout, it isn’t to your paying customers.

Very good services. Quick, friendly, professional. Only one small thing was bad: they didn't deliver the passport in 5 working days how they said... Actually I had to go personally to the High Commission to enquire after nearly one month, and that was very painful, costing me time, more money and energy. I understand a visa process could be complicated sometimes, but they should start to ask questions when they saw is a long delay... I nearly lost my flight... So, yeah: is space for improvement. Seriously!

The customer service at this place is inept and absurd. The 'manager' Bhaskar Roy was particularly incompetent.A dreadful website in general but crucially it didn't make clear that the requirements for minors differed from adults. At the appointment, before we even got in the door we were asked if we had birth certificates for the children- clearly this is something they expect customers to have missed, so why not change something and save countless families time and money!There was a complete lack of empathy as well as ridiculous irrational defensiveness from the staff (one guy showing me the convoluted way I should have found the child visa requirements- which involves answering a question incorrectly on a drop down menu, just couldn't say a kind or logical thing). We had to re-book appointments, travel to London a second time, pay for the express service because we were no longer in time for the standard service to guarantee our passports back in time- costing us £500+ as well as our precious summer holiday time.I was utterly disgusted and have also complained to the Nigeria High Commission.

It is not the fault of OIS that the service is so haphazard. It is down to the Nigerian Visa Service and the drastically pathetic Nigerian government. I understand that they reciprocate UK Visa requirements for Nigerians and I am sure that they have their reasons, but lets be honest UK citizens do not turn up in their Thousands on Nigerian Beaches. You need to book your flight before you can get a visa, despite the fact that it's a multi entry visa, doesn't make sense on a multi entry business visa. Oh there are loads more issues, too many to list

My husband went there 13th June to apply for visitor visa. By 22nd June he has received his visa.Before he went to attend his appointment. I had exchanged emails with Ois staff and they were very helpfulStress free process.

Amazing service was served by a young lady mahisha . The sweetest person ever . She will go very far in like . Her customer service and mannerism is spot on. She had so much patience and was very efficient. Made me feel at ease , as I was very anxious.