Central Family Court and Court of Protection

Absolutely disgustingAbsolutely disgustingAbsolutely disgustingAbsolutely disgustingI sent my documents through tracking delivery and I went there by self hand over to themBecause I knew that they through in the bin rather than put on the portal.Even than I was quit surprised when judge told me that they have not received any documents from me .All clerks are useless and intentionally through in the bin of every documents.It is 2nd time happened with me .1st time when my ex make non Milstein order that time same happened with me

Impossible to get through too, The purpose for contacting them is to resolve an Issue causing stress in the first place. I don't hold out much hope if you cannot even get through on the phone. There is no way to pay online for a court fee either. Such an antiquated service. Frustrating to say the least.

never heard a word after 8 weeks - went there in person with all the relevant information. waited 2 hours to be told the had lost the papers and that i had to complete a new application. left the court not happy and then a phone call they had found them. as i explained what if i had not come to the court i would still be waiting. this court is in chaos from what i have seen - staff not up to the job and it needs serious intervention by the government to make it fit for purpose. it is ruining childrens lives and their families.lh

Absolutely ridiculous service, sent form for decree absolute beginning of august, received a phone call the day they received it asking to call them back, been ringing ever since, managed to get through once was told if we did not know the exact date and time the call was made to us they could not help and to call back. Well we have called back every day since, sent a complaint and emailed and had no response, can’t get through on the phones, don’t reply to emails, not holding out hope that they deal with complaints either. £65 and still no decree absolute nearly a month later. It’s shocking.Edit to add, we eventually ended up travelling to London in person to chase it up, claimed they had not received payment even though I had receipts to prove I'd purchased postal orders for the amount of £65 and that it had all been sent together recorded delivery, so if they had the form, they had received the payment, said they couldn't find it and made us pay again before allowing us to have the decree absolute. Their service is appalling.

The Central Family Court is a public body with a responsibility to their customers/clients who contact them - how do they explain that they do not answer phones, reply to letters or emails - this is a scandal and I wish to raise a complaint. I have sent them a cheque for £45 and have had no response I submitted my complaint on 27th July 2022 - two days later I received a letter from Central Index saying they had found the Decree Absolute and would be sending it to me ?? The answer is to complain as this certainly seemed to solve my problem

I fully understand all the negative comments. I was also about to give one star only or even planning to make the complaint until I went there in person. I've got my document corrected and signed by the judge within one day. Very helpful lady at the front desk and even more helpful and kind lady from the orders section made me change my opinion about this court completely. Instead of writting or calling I also recommend to visit the court personally.

Broken disgrace of a courtFirst applied for contact to see my son when he was 3 months old.Now I have to wait until June 2024 for a fact finding hearing. So I won't see my son until hes closer to 3.No care or empathy for father's that want to see their kids and be involved. Evil women abuse the systems and these courts allow it.

This is a joke. I received 2 really badly written emails which everyone I showed this to thought was a scam email, full of mistakes!!!! I can believe 'The Royal Courts of Justice' would let anyone with such poor grasp of English free reign to send emails. Originally received a response 8 weeks ago saying I would receive a decision within 2 working days.Then told it would take longer and still unable to get a staright answer. Alsi the phone number at the bottom of the letter is incorrect, when you dial it simply gives you another number to call. What a waste of time!!!!!! If only there was a way to give them 0 stars.

The most horrible and rude people I have ever dealt with. I sent a form for a copy of my decree absolute and paid for it over 3 weeks ago. No reply . So I called them to see where it was. It took me over an hour to get through. A guy answers the phone and he was positively nasty and rude. Most unhelpful. He just it's on the system and I don't know when you will get it because we haven't got any staff. No apology nothing . I would sack him on the spot for talking to customers like that if I was in charge. They need to sort this place out. 65 pounds down the drain.

They don't answer emails and phone calls. This is people's lives they're messing with and they can't even respond to you.Have not received a court order from October 2022 chased and called and NOTHING. (Edited to add this information)