The Carpet Centre

Highly recommend the carpet centre everyone helpful, fitters did a good job. Could not fault them.

What can I say professional friendly service. Trevor and Stephen did a great job putting flooring down in my three bed flat. Brilliant service would definitely recommend them.

Would definitely recommend Merv and team to anyone thoroughly professional from start to finish.A cracking job well done.

Yet again speedy and excellent service

staff so friendly and hepful great service and great range of carpets mervyn and rose are so helpful

We had a carpet fitted on our stairs in January 2020, we were told at the time that we could expect the carpet to last twenty years. Sadly, in March 2021 we noticed that the carpet was coming off the stairs. We contacted the seller who explained that the fitting guarantee was only 12 months. I have never actually reviewed anything before, but I feel passionately in this case that we have received poor service in terms of the fitting quality. There are only two of us in the house so the carpet has not had heavy usage. I have contacted the company have not offered anything reasonable to resolve the issue. They said I could pay them to resolve the issue, however I do not believe this is good customer service, given the poor quality of the initial fitting, which lasted less than 15 months.The company's response that this is a servicing matter, and 'drive and your tyres will need attention' is not acceptable. Clearly, if this carpet had been doing 'high mileage' and I have bought cheap types, and 5 years had passed, then I would expect to replace them. My issue is that with 2 people in the house, and for paying a premium above the other quotes, it is unacceptable for the carpet to last just over 1 year, and blaming a customer for what was an originally bad job, is not acceptable.A £50 call out charge to inspect a poor fitting is also not acceptable, as I am not happy to write a blank cheque when the level of remedial work needed is unknown.All in all, I have been left disappointed, and would suggest not using this company if you expect your new carpet to last longer than 12 months.If you scroll through the reviews you will see similar responses- happy customers to begin with, but poor aftercare for issues which arise.

Very bad service. Had them out to measure up last Friday. Chased for the quote on Tuesday, promised it for that afternoon or at the latest the next morning. Friday is here again and still nothing. I guess they don't need the business!

Friendly, professional and incredibly helpful staff. A wide range of carpets and other floor coverings and happy to lend samples.

Excellent service and good value carpets from Mervyn. Highly recommended!

Nice people, but I feel I have to leave a review about the follow up service, which is poor in my experience. Basically, once Mervyn's had your money he is not interested in rectifying any problems that occur afterwards, which is a shame. I phoned him multiple times over an issue I had and despite promising fixes, nothing was ever done.