Metro Bank

Staffed by MonkeysDon't waste your time with these morons. I've never experienced such unhelpful behavior. Nothing gets done. i've spent 2 hrs on hold listening to their annoying music becuae this lot are too stupid and lazy to deal with customers.if I want to listen to music ive got a radio

The best part of this bank is extra opening hours as compared to other banks

Forced to go here as this is the only bank offering safe deposit boxes in the area. Made reservation for a box online and went into the store/branch. Actually went into the branch twice in past 3 weeks and had to turn back due to unrealistic wait times. Made my third visit today to claim the box reservation before it expires and had to wait for 1.5 hours after which took another 2 hours to open a bank account and link a safe box.Go here only if you have a full day to spare and no other bank in area is offering service you are after.Incompetent staff. Supervisors advised only specific staff member can open online account and that staff member ended up consulting that same supervisor for every step of process. Falling short of words to express my frustration.

Had a terrible experience trying to open an account with Metro Bank Slough. First, they said my documents were not complete. I went back another day to get the complete documents then the Customer service said their network wasn't steady and wouldn't be able to complete the account opening then he scanned my documents and asked me to return any other day to finish and I shouldn't bother to come with my documents as he has scanned everything. I then returned another day the staff said they wouldn't attend to me that day as they are busy and that I should come back again!!! I decided to give one last chance and returned yet another day and the staff asked for my a document. I told him the first person had asked me not to bother returning with them as they have all information they needed for the account opening. He said that was a different staff that he would need the documents else he would lose his job and asked me to go and return again!!!! I am beyond stressed unnecessarily and they don't care. Poor customer service. It's unbelievable. I have decided to go have an account with a worthy bank

I went this this branch yesterday and the service I received was 5 star. The girl that served me called Julie was very helpful and went beyond expectations, can’t thank her enough. Hope you guys gone keep up the good work.

Rubbish customer service. Manager arrogant and talks down to you. They don't care about customers time, they think you can sit there waiting all say. I was told to sit down in the middle of my transaction whilst they served another customer. I was there for 1 whole hour. Outrageous! Sack the manager asap.

3 times here to change my bussines address. No one knows how to do it. Waste of time. People socialising on their desk and leaving customers waiting. NO NICE.

One of the bank's usp is they are open on weekends and whenever you go there on weekends the waiting time is min 45mins to 3 Hours.The usual lame excuse is because of Sat/Sun we have less colleugues with us.Also they will not put you in que you have to wait sitting there doing nothing.que.Call centers are also terrible they need more training.Branches are usally clean and ample parking.

I'm very disappointed, the DriveInn counter is constantly temporarily" closed