Headmasters New Malden

I wouldn' t give a single star if I could. Booked my hair colour 1,5 month in advance and when I came for my appointment, was told that because I haven't been to the salon for 6 months, they can't do my hair colour! I took my day off of work and it's my birthday. Completely ruined day. Extremally upseting and not caring staff!

I have very thick unruly hair which can be a challenge for a hairdresser. Suzie is always very positive and skilful at bringing order to potential chaos. She is a friend who rejoices or commiserates as appropriate. Her service and that of the rest of the staff is exemplary

I completely trust Ellie with my colour, my cut and blow dry, she is a perfect find after having to change my hairdresser after 15 years!

So happy with my cut and colour from Taylor. She did everything I asked for and the colour came out perfect. Cannot recommend her enough!

Taylor has nailed my colour, it looks amazing and I'm always getting compliments on it. We went for a more drastic chop this time too and it looks fab.

Amazing restyle today! Thank you for listening to my thoughts & getting rid of my old perm & making me feel happy with what I see again.Will be back for colour soon.Many thanks

Booked online for a Saturday to have a balayage full head, two week prior with the person i wanted. They took my CREDIT CARD details to secure the booking and I signed a no skin test needed box. I confirm my appointment via a text and call the new Malden branch to confirm I am coming an hour before, only shockingly to be told I no longer have an appointment because I need to pay £50 to secure one (apparently I was told this when visiting them 5mnths ago for my skin test) I explain my credit card was taken upon booking I assume for that very reason ? Apparently not!!! The girl tells me that she doesn’t have the time to do the full head balayage service I booked in for anyway which is why they tried calling me the day before from a 0345 number (I never pick up as I get marketing calls from those). I have an event the next day and I am extremely annoyed about the fact that their online system has NOTHING to do with their policy! She offers me a blow dry instead!!! Seriously? Don’t have an online booking system if you are not going to honour it!!!! Just wasting people’s time. Horrible service before I have even stepped trough the door!

I had a full head of balayage done by Ellie - I am beyond pleased with the result and cannot thank Ellie enough for giving my hair a new lease of life!Ellie is very knowledgeable and clearly walked me through the process, explaining things throughout so I was never left feeling anxious or unsure.The salon itself was wonderful, the entire team were so lovely. They all made me feel comfortable and welcome. Really great vibe and sense of humour. I am booked in for my next appointment and cannot wait to get back!

This is the best salon! Poppy is just amazing and would not trust anyone else to do my hair. She goes above and beyond every time and I am always so happy with the result. Love our chats too. Highly recommend.

Great experience as always. I wanted a change of colour and to go slightly darker for autumn and Taylor did that perfectly!We discussed the result that I was trying to achieve and she managed to create the perfect colour for me! Taylor is great and I’m super happy with the results!