Tartan Travel

We went to polar express in wensleydale on Sat 9 Dec and york Christmas Market on the Sunday What an amazing experience. Our driver handsome andy" was amazing . He kept us up to date all the time

Sept 2022 went to York and had driver John who was amazing!!Had Sept 2023 booked since Dec 2022 as loved trip so much.Started off getting picked up at Halbeath Park & Ride by Holly a Go Travel driver. Who was late due to weather then didn't have everyone's name on list. She was going to Llandudno and we were told changing coaches at Gretna. We were late picking up at Edinburgh Park and Bathgate so were late to Gretna. Holly moved all York cases to new bus and had told us we had 20 mins which was a relief to get loo break and coffee. It was cold so we decided to go back to coach to be met by the new driver wondering where we had been! Unknown to us he had stopped at Welcome Breaks services in Gretna by mistake and had left all his passengers there to pick us up.We then headed there to be told we had half an hour! We popped in to see what there but had left our coffee on coach so went back to coach, not there. Having to stand outside with everyone else when cold and blowing a gale not good!Driver came back eventually, lots of confusion with seats. He shouted at people saying he is a human being and yes mucked up but that us people had made it worse by stressing out. I am sorry but shouting this at customer's is not on and I stood up for us all by saying something back to him.Your Tartan Travel bus driver then went in a huff and made no attempt to speak to us at all. Upon arrival at York, he then tried to go up a street that clearly was marked with metal posts showing nothing wider that 6ft 6 which our bus is obviously wider. He then did a 3 point turn in this residential street and made his attempt to get out another narrow street. Residents had to move cars to let him out.We eventually got to the Wheatlands at 3.45 instead of 2.30! Fiona who was behind reception asked if we knew dinner and breakfast time, I said I knew them from last year but asked her to tell everyone as your driver said nothing to his customers!Next day Scarborough Tour. Your driver was to leave at 9.30. We left at 9.24. He NEVER counted anyone and we could all tell tons missing. Driving to Scarborough and he suddenly braked and pulled into hard shoulder. Shouting at us that he had to go back and there were people waiting on pick up. We arrived back and there were 11 people waiting.I could go on! Nobody knows the drivers name as he did not talk to customer's! He was just a driver and not a tour driver like John from previous years trip or even Holly from Go Travel.This hasn't put me off using Tartan Travel I am doing this review so that you as a company know that this is not good for future customers or for any others wanting to book again. He was an awful person!By the way Tim, Fiona, Maz and others at Wheatlands made this trip again. Food amazing and all staff lovely

Great weekend to Coronation Street. Drivers were great. Free time in Liverpool . Coronation Street exp was fab. Only downside was hotel but Tartan Travel were 1st. Class

We've just got back from the Emmerdale Tour with Tartan Travel and I have to say the coach driver John and his daughter and granddaughter were the highlight of the trip along with the Tour. What a lovely family, couldn't have asked for any better and we'll definitely be booking again soon. Thank you!

Just back from Amsterdam mini cruise 3 days ,Gordon the driver was great and kept us informed times meeting etc,my only complaint would be ,not enough time in Amsterdam (4 hours)would be good if could have an overnight stay in a hotel in Amsterdam as well .

Just back from our first mystery tour with Tartan travel. Great journey, brilliant driver in Louise and great people on the bus. Firstly we had a lovely stop in St. Andrews, weather was kind and we had plenty of time to walk around and see the town. Then our mystery journey continued up the east coast, with Louise teasing us by driving along the beach road in Aberdeen beforecontinuing up the coast to our destination of Peterhead. On our return we stopped in Dundee for some sightseeing time before heading back home. Only found out at the end that it was Louise's first mystery tour too. Will definitely book again and if it was Louise driving we would know we were in for a great tour. Thanks Jeff and Elaine

I have just arrived in Southport with tartan travel and what a shambles. My holiday was cancelled through lack of interest so came here instead. The journey as a long winded affair that took to long. I had no idea which hotel I was in or seat on the bus. I had to phone while on the journey to find out as I was not sent any invoice or itinerary. I will not use again until things improve I am utterly disgusted.

I had a birthday excursion booked with them which they have since cancelled as they weren't able to sell enough seats. They are fine with reimbursing me the trip however I now have £180 of non refundable travel that is useless. Can't claim on insurance as the fault is with the tour company. Lesson learned. To anyone looking to book with them, bear in mind when making travel arrangements! No sense of ownership or accountability from company. Birthday ruined!

Just back from a Polar Express trip. The hotel was excellent. Our driver Steve also took us to York and Gretna Green for some retail therapy. Only downside we booked seats early but they were not allocated. Just told to sit anywhere. Being last pick up point we had no choice. Apart from that an excellent trip and good value for money.