Pets at Home Ilford

Nice shop and with a handy vet in there as well. Went in to buy a cat carrier. There's lots of space to move around and plenty of pet food to choose from.

Great place to shop. Got Syrian hamster with much needed supplies to make him well come to his new home. The staff were very friendly and helpful. Matus was great he explained very well how to take care of our new pet. Shop has quite large free parking. Excellent service, very pleased.

Popped in here to buy doggy toothbrush and paste after advice from the vet. Initially, I couldn't find it, but I asked a helpful member of staff, who took me over to it. The checkout staff were friendly and helpful too.

Never had a problem with Pets at Home and normally have orders delivered. I needed dry dog food asap and used click and collect to pick up at Ilford Horns Lane branch. Member of staff got my order. Please note bag was not in a box so staff would be totally aware item was damaged. Unfortunately I did not notice as it was placed into a large carrier for me.Contacted pets at home.com and they have arranged new bag to be delivered. Member of staff online could not believe this was given to me.Ilford store do not off load your damaged products to customers!!All customers make sure you check items, unfortunately I did not at the time.

Popped in a week ago to ask how a purchase of a hamster is done, to find out if I need any travel cage or anything else. Was told it would be packed in a box provided. Week later I arrived to make a purchase with all the supplies for it in mu car and was refused the sale, because A i can not buy it if it is not for me (for my friends son(10th birthday gift), who is very excited about it), B I need to own a home and C i can not transport a hamster in 30min car journey because it would be to stressful for animal.A week previously this information was not mentioned to me.I am all for making sure animals are going to good well prepared homes, but this is a little extreme? Are all the hamsters born in shop? Do I need to have had written agreement from my friend to show that i am not lying and it is not a surprise?

The vet there is awful. They put your pet to sleep for no reason and then tell you that the operation will be more expensive after. Even though agree price before hand. They don't check animal properly. Avoid the vet there at all cost go to normal vet clinic.

Mostly it's a good store. There is a little range of pets like dwarf hamsters, syrian hamsters, chinchillas sometimes, rats, rabbits, guinea pigs and lots of different fish. So in total it's a nice place to shop for pet products. However, the issue I have with it is mostly the vet. They are useful sometimes but haven't really helped any of my pets much.

I have been a few times now due to newly moving to the area. The workers here are not the friendliest, and today, when waiting to pay, I saw a gentleman who walked up when I was there first and served him instead whilst I was there waiting to be served. No apology or nothing just looked at me embarrassed. Only saw two workers on a busy Saturday, minimal stock as well, quite a few shelves were empty.

Great selection of pet products... not necessarily the cheapest, but they have a big selection. Bought some tropical fish from them, and they have proved to be very healthy and energetic.