Bank of Scotland

So helpful lady today but didn't catch her name but service was impeccable, well done .

Fantastic staff,(even in these difficult times) always willing to help

This is one of the worst branches I've ever been in. A lady named Claire was very hostile from the get go and refused to cash a check in since the app had rejected it. She told me it would automatically be rejected since the app rejected it. Customer services via a phone call disagreed entirely with Claire. She also said that it wasn't possible to manually enter the check in the system which is totally incorrect.. Every branch has the ability to manually enter the check serial number etc. Claire had little to no knowledge, made more than 2 mistakes and had virtually no customer service skills. For me simply a friendlier attitude would of negated all of her flaws. I went to argyle Street branch and the service was much friendlier more professional and the check was cashed in within minutes.

To I called into the branch and was disgusted with the humiliation of verbal abuse I got and the manager was no help as he was on the defensive from the start and asked me what do you want me to do not the answer maybe follow procedures at this point I thought I'm not going to have my complaint listened to so I will be writing to the ceo as in the camera if watch you will see your member of staff swatting at me and also my name is not you as I was referred to not once was my name used thanks bank of scotland Rutherglen so professional

The phone options are useless if you need to speak to a human then go to the bank directly.Absolute shambles.

Went there three time to remove dormancy from my account. Different excuses every time. Then I went to another branch same day and they done it straight away. You can imagine their professionalism, cannot do simple thing or don't want to do that. But thanks to other branch they have done that.

lovely staff, they get strait to the point and are amazing at explaining any of your problems

Have always experienced great customer service and a warm welcoming staff.No complaints about any aspect, so far so good,highly recommended.